Branch Supervisor

Pelican State Credit Union • Hammond, LA

1d • Onsite

About The Position

The Branch Supervisor will be responsible for supporting daily branch operations while providing supervision and guidance to front-line staff. This role ensures operational efficiency, regulatory compliance, and exceptional member service while driving performance that meets or exceeds branch goals. The Branch Supervisor plays a key role in auditing, member experience and loan operations, team development, and serves in a leadership capacity in the Branch Manager’s absence. Our Branch Supervisor must embody Pelican’s Core Values and provide excellent service in all that they do. Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture. Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Requirements

• 3 years of financial institution experience to include a combination of teller and/or contact center duties with 1 year of lending or loan processing experience.
• Must have a strong background in sales.
• Must be eligible to be licensed to sell all necessary insurance products.
• A high school education or GED.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving, attention to detail, and member service skills.
• Thorough knowledge of established branch procedures, policies, and practices.

Responsibilities

• Oversee and perform cash audits, including teller drawers, vaults, TCR, and ITM/ATM cash loading under dual control
• Monitoring, ordering, shipping, and balancing all cash for the branch.
• Promoting a strong sales and service culture while ensuring compliance by partnering with the branch manager to coach staff, set expectations, track performance, and proactively meet member needs.
• Actively support branch business development efforts through community engagement and relationship building.
• Performing duties of all branch employees as necessary to support branch operations, including taking loan applications, booking loans, and opening new accounts.
• Providing guidance and training for new employees.

Benefits

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account contributions for eligible employees
• Employer-Paid Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays each year, which includes a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees