Branch Supervisor
About The Position
Are you a motivated and high performing individual who has strong people and organizational skills? Do you have a desire to work at a local business dedicated to meeting the financial needs of its customers, validating the investment of its shareholders, and investing its time, money, and expertise to support worthy causes throughout Lake and Mendocino Counties? Savings Bank of Mendocino County has proudly been serving the needs of our communities since 1903 and is seeking a qualified professional for the role of Branch Supervisor at our South Ukiah Branch. This position involves supervising staff, resolving customer servicing issues, and assisting with daily branch operations. The ideal candidate has at least two years of experience in branch operations, including new accounts. A successful person in this role is highly focused on providing WOW customer service; has strong interpersonal, organizational and time management skills; is adept at problem-solving; is highly accountable, adaptable and dependable; has impeccable attention to detail ; and enjoys helping others achieve their professional goals. Savings Bank is excited to add to our team of individuals seeking to fulfill the Banks vision of Investing in the future as your local independent bank, committed to the prosperity of our communities, employees and shareholders .
Requirements
- High School Diploma or General Education Degree (GED)
- Two years in a Relationship Banker or equivalent position , including new accounts
- Successful completion of the Savings Bank Supervisor Trainee Program may substitute for years of experience
- Experience with Windows-based computers, including Microsoft Office Suite
Nice To Haves
- Associate degree in a related field
- Experience with Horizon Core Banking Platform
- Consumer Lending experience
- English/Spanish Bilingual skills
Responsibilities
- Supports a culture where all employees work together to Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act and Encourage the Heart.
- Provides and promotes a superior customer service experience in harmony with our Customer Service Standards; builds relationships using our customer centric methodology; and utilizes our lobby coverage methodology (ENGAGE) to ensure customer is approached and serviced within agreed upon timeframes.
- Models the Banks Principles and Professional Standards.
- Enhances existing customer relationships, conducting regular service calls, and providing tailored product offerings, including current promotions and other referral opportunities.
- Identifies and recommends appropriate consumer loan products; prepares and forwards loan packages to Consumer Lending.
- Maintains a comprehensive understanding of policies, procedures and technologies.
- Recommends workable solutions for resolving service signals, operational challenges, and procedural changes.
- Assists with and approves all types of transactions, resolves complex issues, and performs supervisory-level operational tasks.
- Works with upper management to gain strong people management skills by holding regular 1:1s, writing performance evaluations, coaching, and counseling employees.
- Other duties as assigned.
Benefits
- Competitive, market-based pay
- Comprehensive insurance benefits package including medical, dental, vision and more
- 401(k) plan with maximum 6% employer match
- Profit Sharing plan
- Generous paid time off plans
- Employee Health and Wellness program
- Community volunteer opportunities
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
