Branch Supervisor
About The Position
The Branch Supervisor is responsible for the day-to-day operations of a branch and must be familiar with the Credit Union’s lending policies and procedures. The Branch Supervisor reports to the Branch Operations Manager. The position is responsible for the direct supervision of all branch level employees including Assistant Branch Supervisor, Loan Counselors, Universal Member Representatives, and Member Service Representatives. The position is responsible for the first impression made on members when they enter a Credit Union branch location. The Branch Supervisor ensures that members receive quality service from entrance, throughout the transaction and exit. The Branch Supervisor provides lending information and services and product sales and services to members with direct impact on credit union revenues.
Requirements
- Bachelor’s degree or equivalent related experience required
- 3-5 years experience in a banking or financial setting required
- 1-2 years leadership experience required
- Ability to supervise, lead, and direct a team
- Must have excellent customer service skills
- Ability to communicate eloquently via spoken word or written text
- Knowledge of financial institution operations
- Must have knowledge of Credit Union lending policies and procedures
- Must be detail oriented
- Proficiency in Microsoft Office and Adobe Creative Suite applications
- Ability to multitask and focus on numerous projects simultaneously
Responsibilities
- Oversees Assistant Branch Supervisors, Loan Counselors, Universal Member Representatives, and Member Service Representatives at given branch location
- Interacts with the member and addresses all questions and concerns
- Implements all management approved decisions to branch
- Monitors and coaches employees daily
- Cross-sells all Credit Union products and services
- Handles branch lending duties as needed, including underwriting loans
- Ensures compliance and security in operational procedures and policies
- Prepares all branch reports for submission to management
- Performs branch audits and cash counts
- Performs member transactions as needed
- Responsible for opening new accounts and modifying existing accounts as needed
- Responsible for training Member Service Representatives to identify new account and loan opportunities
- Responsible for identifying facility issues and effectively communicating the issue to Supervisor or Manager
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What This Job Offers
Job Type
Full-time
Career Level
Manager
