Branch Service Manager

Konica Minolta • San Diego, CA

34d

About The Position

Konica Minolta currently has an exciting opportunity for a Branch Service Manager! Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Requirements

• 3-5 years related work experience as a Technical Manager, preferably in the managed print services or digital solutions industry.
• Certified in A+, network+ or equivalent training required
• Understanding of Workflow, Security, Cost Accounting and MPS solutions.
• Outstanding customer relation skills
• Working knowledge of computer systems such as Microsoft, Apple and common network problems
• Must have experience updating, maintaining and analyzing spreadsheets
• Must have reliable transportation and a valid driver's license.
• Position requires use of personal car which is eligible for vehicle maintenance compensation program.
• Must be able to travel locally on a daily basis to various customer sites
• Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
• Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Must work well with customers and exhibit professional appearance and demeanor at all times

Responsibilities

• Responsible for the management for specified service area.
• Ensures generation of revenue and profit consistent with assigned objectives, guidelines and pricing policies
• Maintains efficient workflow by holding direct reports accountable for the quality and efficiency of their work
• Provide next level customer support and problem resolution
• Facilities resolution of issues concerning pricing, installation and performance of equipment by interacting and communication with the sales and administrative departments.
• Reviews timeliness, accuracy and completeness of technicians invoices and car expense reports and timecards
• Ensures appropriate staffing
• Ensures adequate inventory of supplies and machine parts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees