Field Service Manager Branch

Crown Equipment Corporation

7d

About The Position

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.Job Posting ExternalJob Responsibilities: Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards. Recruit, interview, develop, and evaluate service personnel. Counsel direct reports. Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc. Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports.

Requirements

• High school diploma and prior experience as a Field Service Technician
• Strong technical/repair knowledge
• Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience
• Valid driver’s license, good driving record, and the ability to safely operate lift trucks

Nice To Haves

• Prior experience as a Dispatcher and/or Supervisor preferred

Responsibilities

• Direct, manage, train, motivate, and monitor job performance of Field Service Technicians.
• Ensure safety practices.
• Review paperwork and timecards.
• Recruit, interview, develop, and evaluate service personnel.
• Counsel direct reports.
• Maintain good customer relations and improve customer retention.
• Maintain direct contact with current or prospective customers.
• Resolve complaints.
• Prepare customer service repair quotes, presentations, cost reports, etc.
• Pursue and develop new service business.
• Administer Company goals and policies.
• Maintain paper flow, records, and reports.

Benefits

• Health/Dental/Vision/Prescription Drug Plan
• Flexible Benefits Plan
• 401K Retirement Savings Plan
• Life and Disability Benefits
• Paid Parental Leave
• Paid Holidays
• Paid Vacation
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees