Branch Service Manager

Amalgamated Bank Of Ny-posted 2 days ago

Full-time • Manager

New York, NY

251-500 employees

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Amalgamated Bank is seeking a Branch Service Manager to manage the day-to-day operational integrity of the branch and ensure the branch operates within all banking laws and regulations. This role will provide leadership, motivation and direction to the staff. This role is also responsible for in-branch sales and service activities, ensuring the branch delivers exceptional customer service and understands that service delivery through the branch channel is an important part of the omni-channel experience. The Branch Service Manager will expand relationships with new and existing customers, teach customers to use advanced products such as online and mobile banking applications, and ensure the delivery of a quality experience within the branch. By joining our team, you’ll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers

Responsible for the overall management of branch operations and carry out supervisory responsibilities in accordance with Bank policies, procedures and regulatory guidelines
Approve, process transactions, authorizations, exceptions and adjustments
Review and verify all previous days’ work to ensure accuracy and resolve any discrepancy that may exist
Develop, train, coach and mentor branch staff
Actively promote the Bank and its products and services
Assist Branch Manager with the sales and onboarding of new and existing customers to ensure they are set up with the best products and services that meet their needs
Works to cross-sell customers to automated products and services
Proactively engage and assist in the management and servicing of customers through quick client resolution and correspondence with back-office support.
Seed additional opportunities to better service and expand existing relationships
Greet customers in a professional manner that creates a welcoming environment; this includes proper acknowledgement and introduction in accordance with Bank policies and service standards
Identify customer needs through probing questions and offer appropriate products and services based on customer responses
Provide exemplary customer service to include responding to customer calls, emails, and inquiries
Participate in events and other financial literacy initiatives that support the financial needs of customers and prospects Community engagement
Knowledge and use of the Bank’s REDi system to keep current with updates to policy and procedures.
Perform other duties as directed.

Bachelor’s degree or equivalent experience
Effective, professional written and verbal communication skills
3 years of branch operations management experience
Knowledge of banking procedures and regulations

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