Branch/Service Administrator
About The Position
Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function or other organizational leader/group. Completes work with a limited degree of supervision. We are looking for a talented Branch/Service Administrator to join our team in (Gillette, WY). This is a role with Branch Administrator and Service Administrator responsibilities. 100% Onsite The successful candidate will make an impact in the following ways: Serve as the first point of contact for customers in person, by phone, and via email, promoting quality service and strengthening customer relationships. Assess customer needs, gather repair information, and create accurate work orders in the appropriate systems. Prepare service estimates, open and close work orders, and coordinate all documentation required for repairs. Communicate repair status updates to customers, sales representatives, and internal service teams. Assign repair jobs to technicians and manage daily shop workflow to improve repair velocity and meet department targets. Coordinate parts ordering, warranty steps, vendor scheduling, and shop logistics to support timely repairs. Schedule outside vendors for hydraulic, electrical, engine repair support, and building maintenance services. Maintain environmental checklists, order shop supplies, and oversee compliance with company processes and safety standards. Support inventory, unit staging, and battery transfers in partnership with sales and operations.
Responsibilities
- Serve as the first point of contact for customers in person, by phone, and via email, promoting quality service and strengthening customer relationships.
- Assess customer needs, gather repair information, and create accurate work orders in the appropriate systems.
- Prepare service estimates, open and close work orders, and coordinate all documentation required for repairs.
- Communicate repair status updates to customers, sales representatives, and internal service teams.
- Assign repair jobs to technicians and manage daily shop workflow to improve repair velocity and meet department targets.
- Coordinate parts ordering, warranty steps, vendor scheduling, and shop logistics to support timely repairs.
- Schedule outside vendors for hydraulic, electrical, engine repair support, and building maintenance services.
- Maintain environmental checklists, order shop supplies, and oversee compliance with company processes and safety standards.
- Support inventory, unit staging, and battery transfers in partnership with sales and operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
