Branch Quality Analyst

Dollar Bank • Pittsburgh, PA

2d • Hybrid

About The Position

The Branch Quality Analyst supports all aspects of operations and compliance to branches, loan centers and internal departments. This involves weighing quality customer service, operational integrity, and risk while being an informational resource for branches/departments. This role utilizes multiple software systems used by the branch network and involves working closely with different areas of the bank to design/maintain, upgrade, test, implement, and introduce changes to the branch network. Candidate will have the opportunity to work a hybrid schedule after successful training with management approval.

Requirements

• High school diploma/GED required.
• Six months branch supervisory or branch management experience required, including experience in coaching/managing and providing guidance in connection with operations, procedures, and regulatory compliance.
• Strong knowledge of Bank operations and procedures as well as regulatory compliance.
• Detail oriented and able to multi-task and have good problem solving and analytical skills.
• Strong customer service and oral and written communication skills.
• Able to prioritize and meet deadlines while handling multiple projects.
• Working knowledge of Microsoft Office suite products particularly Word and Excel.
• A rotating schedule is required including some evenings until 6:00 PM and some Saturdays.
• After-hours support will also be required approximately once every six weeks.

Nice To Haves

• Some college strongly preferred.
• Knowledge of Dollar Bank specific procedures is a plus.

Responsibilities

• Learn multiple Bank software applications to assist with operational and technological questions.
• Participate in project testing for various applications and host projects.
• Provide operational support to branch/department representatives on varied subjects to include product/services, processes, compliance and record keeping, quality assurance and systems.
• Assist in the development of written communications to implement projects including memos, training materials and operational manual sections.
• Research, write and distribute operational memos to branches as needed.
• Update/create current process guides for the department and branches.
• Act as a resource for questions/inquiries from branches and other departments.
• Monitor and mitigate teller outages and branch losses and assist with any branch balancing issues.
• Monitor and review various reports making corrections/revisions as needed.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program.
• Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Benefits

• Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.
• Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.
• For more information, please visit http://www.dollar.bank/company/careers/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees