Branch Operations Support I

Genuine Parts Company • Birmingham, AL

8d

About The Position

SUMMARY: Under close supervision, the Branch Operations Support I intercepts, documents, troubleshoots, resolves, and communicates issues via phone and ticket system. This role provides operational support for all internal employees and external customers. The Branch Operations Support I is primarily responsible for managing the resolution of general internal Motion inquiries, forwarding requests to the appropriate department, and connecting external customers with their local branch. JOB DUTIES • Provides a high level of customer service with internal and external customers. • Assists with the design, testing, and implementation of new systems. • Identifies customers’ needs, clarify information, research issues and provide solutions and/or alternatives. • Works with IT Departments to enhance current and future Motion Systems. • Follows communication procedures, guidelines and policies. • Communicates efficiently with other departments to provide solutions. • Builds sustainable relationships and trust with customers through open and interactive communication. • Supports implementation and on-going Management system updates. • Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a bachelor's degree and zero (0) to two (2) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES • Ability to multi-task, set priorities and manage time effectively. • Ability to express value for the opinions of others and encourage collaboration. • Demonstrates planning and organization skills. Able to create and work within a structure that defines, documents, and reports on the progress of a project. • Demonstrates initiative to step up and put in extra effort. • Proficient in Microsoft Office (Emphasis on PowerPoint and Excel). • Strong problem solving and analytical skills. • Strong phone and verbal communication skills along with active listening skills. • Ability to speak Spanish / French a plus but not required

Requirements

• Typically requires a bachelor's degree and zero (0) to two (2) years of related experience or an equivalent combination.
• Ability to multi-task, set priorities and manage time effectively.
• Ability to express value for the opinions of others and encourage collaboration.
• Demonstrates planning and organization skills. Able to create and work within a structure that defines, documents, and reports on the progress of a project.
• Demonstrates initiative to step up and put in extra effort.
• Proficient in Microsoft Office (Emphasis on PowerPoint and Excel).
• Strong problem solving and analytical skills.
• Strong phone and verbal communication skills along with active listening skills.

Nice To Haves

• Ability to speak Spanish / French a plus but not required

Responsibilities

• Provides a high level of customer service with internal and external customers.
• Assists with the design, testing, and implementation of new systems.
• Identifies customers’ needs, clarify information, research issues and provide solutions and/or alternatives.
• Works with IT Departments to enhance current and future Motion Systems.
• Follows communication procedures, guidelines and policies.
• Communicates efficiently with other departments to provide solutions.
• Builds sustainable relationships and trust with customers through open and interactive communication.
• Supports implementation and on-going Management system updates.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees