Branch Operations Manager

MORRISETTE PACKAGING INC • Hickory, NC

2d

About The Position

The Branch Operations Manager is responsible for overseeing all operational functions of the branch, including warehouse operations, inventory management, purchasing activities, personnel supervision, and facility management. This position leads day-to-day operations to ensure efficiency, safety, and compliance while supporting customer service and company profitability. The Branch Operations Manager supervises warehouse personnel, drivers, and office staff (excluding account representatives) and works closely with sales and corporate leadership to ensure operational excellence across all branch activities.

Requirements

• Strong leadership and people management skills.
• Highly organized with strong attention to detail and accuracy.
• Ability to make quick, sound decisions that support company objectives.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet strict deadlines in a fast-paced environment.
• Extremely safety-conscious with a commitment to maintaining a safe workplace.
• Ability to represent the company professionally with employees, vendors, and customers.
• Proficient with computers, business systems, and new software applications.
• Ability to operate warehouse equipment and understand warehouse operations.
• High School Diploma or GED required.

Nice To Haves

• College degree preferred but not required.
• Five years of management or supervisory experience preferred.
• Purchasing or inventory management experience preferred.
• Experience in warehouse, distribution, or branch operations strongly preferred.

Responsibilities

• Oversee and manage all branch personnel except account representatives.
• Hire, train, and develop employees in coordination with Human Resources.
• Conduct annual employee performance reviews and recommend pay increases where appropriate.
• Approve PTO requests and non-exempt employee timecards in a timely manner.
• Provide ongoing training and development for all branch employees.
• Maintain a safe work environment and enforce required use of PPE.
• Direct and manage all day-to-day operations of the branch and warehouse.
• Continuously evaluate and improve operational efficiency within the branch.
• Ensure all Morrisette policies, procedures, and safety programs are followed.
• Monitor branch financial performance through regular review of P&L statements.
• Handle month-end operational procedures and reporting requirements.
• Attend and participate in branch, sales, and management meetings.
• Oversee warehouse operations including receiving, storage, and distribution of materials.
• Supervise warehouse associates and delivery drivers.
• Maintain cleanliness and organization of the warehouse and yard areas.
• Ensure proper maintenance and operation of trucks, trailers, forklifts, and other material handling equipment.
• Conduct and oversee cycle counts and assist with annual inventory.
• Investigate and resolve inventory discrepancies.
• Print delivery tickets and ensure delivery operations run efficiently.
• Perform purchasing agent duties and assist other purchasing agents when needed.
• Monitor inventory levels and coordinate replenishment of products.
• Communicate with vendors regarding delivery issues, product quality, and discrepancies.
• Approve emergency orders and deliveries.
• Approve stock transfers to and from other branches.
• Ensure compliance with OSHA, DOT, EPA, insurance requirements, and fire codes.
• Coordinate facility inspections with authorities such as fire marshals and insurance representatives.
• Ensure building equipment and operational systems are maintained and functioning properly.
• Conduct monthly fire extinguisher checks and ensure emergency exits remain clear.
• Report workers’ compensation claims and vehicle accidents to Human Resources in a timely manner.
• Visit customers as needed to support service and operational needs.
• Support sales efforts by assisting with pin stock management and inventory reporting.
• Monitor customer contracts and coordinate with account representatives to keep them current.
• Establish and maintain professional relationships with freight carriers, vendors, and other branch locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED