Branch Operations Manager

ARMSTRONG BANK • Tahlequah, OK

3d • Onsite

About The Position

While projecting a professional image; direct and coordinate the deposit CSR and teller operational functions of the branch.

Requirements

• High School diploma or equivalent required
• Typically requires three to four years of Teller experience with increasing responsibility and possessing the knowledge, skills and ability to perform the essential requirements for the job.
• Possess and maintain a valid Oklahoma Drivers License.

Responsibilities

• Ensure that customers are assisted in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program.
• Directly oversee the activities of the teller supervisor(s) and deposit CSR’s, including providing feedback and guidance regarding laws, policies and procedures both internally and externally.
• Ensure that weekly work schedules are valid and completed.
• Develop and train new and existing staff members.
• Recruit staff as required.
• Oversee the approval of the daily branch NSF’s.
• Network within communities to find and attract new business.
• Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy.
• Contribute to meeting both department and branch profitability annual goals.
• Perform teller supervisor, CSR and teller duties as required.
• Perform other duties, as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED