Branch Manager, Northern Arizona

A1 Garage Door Service•Flagstaff, AZ

About The Position

As a Branch Manager, you will help assist in the daily tasks of an Area Manager including scheduling, coaching, maintaining warehouse organization, managing inventory, and assisting in garage door service work. The North Arizona location supports 12 Sales and Service technicians and Maintenance technicians between North AZ and Flagstaff. The Branch manager will report to the Phoenix General manager.

Requirements

Minimum of 3 years managerial experience supporting and training a team
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Proficient in computer skills to be able to learn and use the current CRM system which is ServiceTitan
Must be able to lift up to 50 pounds at times

Responsibilities

Provides direct oversight and guidance to 10-20 field employees to include: service technicians and maintenance technicians
Focus on performance coaching to maintain and improve KPI performance
Responsible for batch/deposits, tracking Divvy expenses, and purchasing
Track Market KPIs, actively monitor and manage fleet, including vehicle inspections (cleanliness, maintenance and any other vehicle related tasks)
Audit and review inventory counts for accuracy and disposition discrepancies; Organize space in the warehouse and perform and oversee cleaning duties, maintain product, tools, equipment, and work area in a clean, orderly, and safe manner
Provide performance management guidance to line management through weekly 1:1 and on a as needed basis (e.g., coaching, PIP's, career development, disciplinary actions).
Responsible for recruiting, interviewing, on and offboarding employees.
Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into future leaders of A1
Manage Tech schedules and ensures apprentices are scheduled for ride-alongs with other qualified technicians