Branch Manager, Northern Arizona

A1 Garage Door ServiceFlagstaff, AZ
9d

About The Position

As a Branch Manager, you will help assist in the daily tasks of an Area Manager including scheduling, coaching, maintaining warehouse organization, managing inventory, and assisting in garage door service work. The North Arizona location supports 12 Sales and Service technicians and Maintenance technicians between North AZ and Flagstaff. The Branch manager will report to the Phoenix General manager.

Requirements

  • Minimum of 3 years managerial experience supporting and training a team
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft Office Suite or related software
  • Proficient in computer skills to be able to learn and use the current CRM system which is ServiceTitan
  • Must be able to lift up to 50 pounds at times

Responsibilities

  • Provides direct oversight and guidance to 10-20 field employees to include: service technicians and maintenance technicians
  • Focus on performance coaching to maintain and improve KPI performance
  • Responsible for batch/deposits, tracking Divvy expenses, and purchasing
  • Track Market KPIs, actively monitor and manage fleet, including vehicle inspections (cleanliness, maintenance and any other vehicle related tasks)
  • Audit and review inventory counts for accuracy and disposition discrepancies; Organize space in the warehouse and perform and oversee cleaning duties, maintain product, tools, equipment, and work area in a clean, orderly, and safe manner
  • Provide performance management guidance to line management through weekly 1:1 and on a as needed basis (e.g., coaching, PIP's, career development, disciplinary actions).
  • Responsible for recruiting, interviewing, on and offboarding employees.
  • Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into future leaders of A1
  • Manage Tech schedules and ensures apprentices are scheduled for ride-alongs with other qualified technicians

Benefits

  • Medical, dental, vision, 401K
  • Paid Time Off
  • Weekly Pay
  • Internal Promotion opportunities
  • Company swag
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