Security Officer - Patrol Supervisor

Signal of Washington D.C.•Greenbelt, MD

21d•$21 - $24

About The Position

As a Branch Manager (Patrol), you will provide strong leadership and operational oversight to Signal's Community-Based Security Officers. This includes implementing policies and practices for effective day-to-day management, overseeing site security, and managing reporting officers. Your role will focus on coaching, mentoring, and ensuring that all operational procedures are followed to provide a safe and secure environment for our clients.

Requirements

18 years of age or older
High school diploma or GED
Pass background check and drug test
Reliable transportation
Ability to work flexible hours, including nights, weekends, and holidays
Complete training modules within the first month
Excellent organizational, verbal, and written communication skills
Commitment to service excellence and professionalism at all times
Ability to move equipment weighing up to 20 pounds
Maryland Guard Card or DC Security Officer License
Valid Driver's License
Minimum 3 years of security experience

Responsibilities

Coach, mentor, and hold the Advanced and Dedicated Officers accountable to ensure they meet company standards.
Lead the Branch Manager Daily Scrum, keeping the team informed of any service, property, or post order changes.
Schedule and conduct ride-alongs with officers to provide real-time feedback, accountability, and recognition.
Report any client-specific information or concerns to your coordinator and work to resolve issues promptly.
Participate in the hiring process, from interviewing candidates to organizing orientation.
Oversee the inventory and maintenance of equipment, including uniforms, vehicles, and devices, and report any issues or needs to the coordinator.
Participate in performance reviews to enhance the Officer Brand Experience.
Ensure schedules align with contracted services and fill shifts as needed while minimizing overtime.
Recommend and issue disciplinary action when needed for violations of Signal’s Standard Operating Procedures, and offer positive recognition for outstanding performance.
Regularly communicate with the Coordinator during Weekly Meetings to review performance, client issues, and operational priorities.