Branch Manager III

Mercantile Bank • Troy, MI

4d • Onsite

About The Position

Join Mercantile Bank as a Full-Time Branch Manager III based in Troy, MI , and take the next step in your career within a dynamic and energetic environment. This onsite position offers the opportunity to build and lead a high-performing team while engaging directly with our customers to provide exceptional service. You will be at the forefront of our customer-centric initiatives, driving innovation and excellence in banking practices. Collaborate with like-minded professionals who share your passion for problem-solving and integrity. The role allows you to foster an inclusive culture, ensuring every voice is valued, while promoting accountability throughout the branch. By joining us, you will contribute to a forward-thinking organization poised to make a significant impact in the banking industry. Become an integral part of a fun and flexible workplace that prioritizes professional growth and development. As the Branch Manager III, you will play a pivotal role in executing sales plans to achieve strategic goals while fostering a culture of excellence within the branch. Your strong leadership will guide and coach staff to deliver exceptional service and product support, ensuring adherence to bank policies and procedures. You will implement aggressive sales and marketing strategies to build new customer relationships and enhance existing ones, while actively engaging in outreach for deposits and treasury services. Utilizing your experience, you will confidently tackle challenges, resolve customer inquiries, and oversee branch audits and reporting. Your responsibilities will also include selecting, developing, and motivating staff to meet production and efficiency goals while maintaining high employee morale. By promoting community involvement and complying with all regulations, you will contribute to Mercantile Bank's commitment to integrity and exceptional customer experiences. Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

Requirements

• Previous banking experience in a branch environment required with an emphasis on sales
• Minimum of two years prior management experience
• Proficient in using technology and possesses the ability to multi-task using a variety of computer programs
• Proven successful business development
• Effective and efficient communication skills (verbal and written)
• Diplomacy with the ability to respectfully resolve conflict
• Interpersonal & customer service skills
• High attention to detail and organization

Responsibilities

• Effectively implement sales plans for assigned branch to achieve the strategic and tactical goals of the company
• Provide strong leadership, coaching, management and direction to the branch staff to ensure delivery of superior quality service and product support for bank customers
• Utilize knowledge and experience in exercising discretion and independent judgment in resolving problems, handling difficult customers and answering questions

Benefits

• As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options.
• With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree