Branch Manager II (FT) West Hartford Branch

Westfield Bank•West Hartford, CT

13d•$82,124 - $124,240

About The Position

Overall responsibility for the leadership and management of branch service, sales, operations, team development and personnel. Ensures quality customer service andpliance with regulations and Bank policies. Makes business development calls in assigned territory. Leads and manages a medium branch; level of the branch is based on the following keyponents: Branch Deposits, Staff FTE, Teller Transaction Volume, Sales Expectations, External Business Calling, Market Opportunity and Specialty Programs.

Requirements

Associate's degree preferred.
A minimum of 1 year of previous bank Branch Manager experience preferred.
A minimum of 1 year of previous Business Development experience preferred.
Must obtain official designations/certifications as required (i.e. NMLS, notary public, medallion, etc.).

Responsibilities

Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships.
Ads to established Westfield Bank customer service standards.
Supervises branch personnel by: Creating a team environment focused on producing an exceptional customer experience. Ensuring that the department is adequately staffed with properly trained personnel. Making or approving decisions for department employees regarding employment, performance ratings, promotions, salary rmendations, transfers and terminations. Resolving personnel problems, particularly those of a moreplex nature. Guiding and advising subordinates in the moreplex phases of work.
Preparing an annual budget and operating within the established cost controls.
Coordinating the activities of the department with other departments of the bank.
Handles customer relations,plaints and inquiries.
Takes Residential Mortgage and Home Equity Loan applications and serves as a liaison between the customer and loan processor until loan closes.
Supervises bank security; assists Bank security officer with fraud or possible fraud cases.
Ensures availability to respond to alarmpany/police outside of regular work hours.
Works with collections department and oversees branch maintenance.
Opens new accounts, cross sells bank products and services, and processes wire transfers.
Approves checks, fee waivers or refunds and overrides on accounts, and endorses insurance checks.
Oversees all branch operations.
Performs external business development activities as assigned.
Participates inmunity and professionalanizations.
Performs higher level specialty function as designated and achieves program goals as assigned.
Mustplete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must ad to all bank and regulatory policies and procedures specific to position.
Assumes additional responsibilities as requested.