Branch Manager II

VELOCITY CREDIT UNION•Austin, TX

1d•Onsite

About The Position

Branch Manager II Are you passionate about helping people and making a real difference in their financial journey? At Velocity, we’re looking for dynamic, impact-driven individuals eager to build lasting relationships while providing innovative financial solutions. If you enjoy problem-solving, offering personalized service, and connecting with others, this could be the perfect role for you! At Velocity, we’re committed to helping our members and their families achieve more by delivering exceptional service and value. Our culture is rooted in empathy, collaboration, and a shared sense of purpose. We believe in meeting people where they are, staying curious, and working together to create better outcomes. We strive to positively impact the financial well-being of our community, one member at a time. As our members' first point of contact, you will be the pleasant, professional, and friendly face of Velocity, providing exceptional service, conducting financial transactions, and educating our members about services that will enhance their financial well-being. The Branch Manager further assists all branch staff in achieving Velocity Credit Union's Mission: to provide our members a personalized service and unique value as their local banking alternative. This will be accomplished through the Branch Manager's efforts to develop a highly effective team by working with each employee to guide them to their highest potential through coaching and leadership. Independently, the Branch Manager will also be member-facing, to assist any member in identifying their financial needs and provide the best possible services from Velocity. In addition to all member-facing tasks, this role will also be responsible for daily oversight of branch operations, including day-to-day activities in partnership with the Assistant Branch Manager. Tasks for this may include training new employees, planning schedules for the team, coordinating and directing coaching meetings, attending regular Member Services team meetings, completing operations reporting, conducting cash and work audits on a monthly basis, and regularly working with other departments to complete any necessary department or company-required tasks.

Requirements

Minimum of 3 years supervisory experience and 5 years of experience in a financial institution-related field
Excellent communication skills and proficiency in using common office applications and office equipment
Passion for providing outstanding customer service and a positive attitude
Experience in controlling negotiable instruments
Ability to work in a fast-paced environment with high attention to detail
Effective time management skills, including the ability to prioritize responsibilities and organize work tasks
Ownership of the customer experience through issue resolution
Adaptable to a productive team environment where knowledge is shared and feedback and coaching are welcomed
Flexibility to work branch hours, including Saturdays

Nice To Haves

Notary Public certification preferred

Responsibilities

providing exceptional service
conducting financial transactions
educating our members about services that will enhance their financial well-being
assists all branch staff in achieving Velocity Credit Union's Mission
develop a highly effective team by working with each employee to guide them to their highest potential through coaching and leadership
assisting any member in identifying their financial needs and provide the best possible services from Velocity
daily oversight of branch operations, including day-to-day activities in partnership with the Assistant Branch Manager
training new employees
planning schedules for the team
coordinating and directing coaching meetings
attending regular Member Services team meetings
completing operations reporting
conducting cash and work audits on a monthly basis
regularly working with other departments to complete any necessary department or company-required tasks

Benefits

competitive pay
great benefits including medical/dental/vision
401(k) with matching
flexible spending accounts
a fun working environment and culture
generous paid time off
company-paid life insurance and disability
referral bonuses
paid holidays
discounted gym membership
tuition reimbursement
training and ongoing coaching
opportunities for career growth
employee reward and recognition system
employee and family events
Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state, and local laws.