Branch Manager II

Global Credit Union • Mount Vernon, WA

19h

About The Position

In this role, you will spearhead branch performance, drive portfolio management and sales growth, and exceptional employee and member experience. As the branch leader driving execution and delivering results, you will leverage inspirational leadership, foster collaborative partnerships, and implement sound operational practices to establish and maintain a strong member‑centric culture. You will inspire, empower, and develop your team as both a leader and a coach, helping them achieve individual and collective performance and sales goals through innovative, needs‑based solutions that deliver meaningful value to members. To succeed, you must communicate business priorities with clarity and energy, enabling your team to execute confidently while elevating service excellence, deepening member relationships, and driving long-term, sustainable growth.

Requirements

• Bachelor’s degree in Business Administration or related field.
• Two years of sales management experience in retail or branch banking, with a track record of meeting sales goals and driving member satisfaction in a high-volume environment.
• Demonstrated ability to coach and develop teams to excellence in sales, service, and operational integrity.
• Strong interpersonal communication, confidence, and ability to multitask effectively.
• Experience in retail banking, talent sourcing, and assessment.
• Experience leading in a digital-forward environment.
• Ability to lift up to 25 lbs. as needed.
• Obtain and maintain applicable state Personal Lines Insurance licenses to quote and bind products and meet established quote and issue goals.

Responsibilities

• Lead the Team: Translate business objectives into clearly-defined, branch-level priorities with individualized action plans; direct and oversee activities to consistently exceed targets.
• Coach & Mentor: Provide regular observational feedback and structured monthly 1:1s; specifically coach the Assistant Branch Manager to drive service and sales excellence.
• Elevate Member Experience: Guide the team to deepen relationships via needs-based conversations, tailored solutions, and education on alternative channels.
• Grow the Business: Monitor market trends and competitor offerings; activate and maintain strong internal partnerships (Insurance Brokers, Home Loans, Business/Commercial Services, Retirement & Investment Services) to deliver comprehensive solutions.
• Resolve Issues: Use strong communication and problem-solving skills to address member and personnel concerns quickly and constructively.
• Community Engagement: Plan and execute outreach, events, sponsorships, and education that align with GCU’s mission and values.
• Manage Personnel: Hire, onboard, evaluate, and develop team members; foster a collaborative environment that encourages unity, team work, and encourages diverse ideas that support Global’s mission, vision and values.
• Maintain Compliance and Operations: Adhere to all regulatory requirements; understand all policies/procedures and exercise sound judgment as appropriate. Ensure facility maintenance and supply inventory meet standards.
• Call Center Support: Support Member Service Center overflow activities and ensure schedule adherence.
• Other Duties: Perform additional responsibilities as assigned.

Benefits

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager