Branch Manager, Commercial
About The Position
Leads and manages branch associates at a commercial branch with a basic to moderate level of activity and complexity; includes service associates and/or sale associates. Dependent on branch activity and location, may include supervisor associates. Directs day-to-day basic activities to achieve company and business unit goals and objectives. Delivers high-level customer service by directing and motivating branch staff to increase customer base and retention metrics, and ensure top line growth. Responsible for the P&L of a small-to- medium sized revenue commercial branch. Monitors expenses and analyzes financial performance of branch. Identifies operational deficiencies and implements plans for improvement.
Requirements
- Bachelor's degree strongly preferred
- 2-4 years management experience in a fast-paced environment preferred
- Profit & Loss (P&S) and asset management preferred
- Sales management experience preferred
- Business acumen
- Skill in managing and leading assigned projects and associates
- Skill in organization and time management
- Skill in written and verbal communications, including public speaking
- Skill in group presentations and meeting management
- Skill in providing clear and concise feedback, performance management and coaching
- Attention to detail and analytical skills
- Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
- Ability to obtain and maintain pest management and other certifications and licensures as needed
- Ability to maintain a valid driver's license
- Ability to relocate as needed
Nice To Haves
- Skill in second language preferred
Responsibilities
- Manages branch service team; supervisors.
- Reinforces service standards by conducting quality control training and inspections; directs service department to ensure customer growth through retention increase.
- Directly manages the branch sales team and directs day-to-day activities within the branch to ensure top line growth.
- Responsible for the P&L of a small-to-medium sized revenue commercial branch.
- Ensures revenue and profit plans are achieved.
- Drives Plan revenue and profits.
- Drives Sales and Service Excellence.
- Monitors expenses and analyzes financial performance and budget of commercial branch; identifies operational deficiencies and implements plans for improvement.
- Prepare trimester branch budgets.
- Implements company programs, initiatives, and current operational guidelines.
- Participates in recruitment, interviewing, hiring and training branch staff as appropriate.
- Operates within company and business unit policies and procedures; creates an environment that motivates associates to be successful.
- Monitors regulatory compliance with state and federal agencies.
- Leads periodic and ad hoc branch meetings.
Benefits
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
- Tuition Reimbursement benefits (for FT Colleagues)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Administrative and Support Services
Number of Employees
5,001-10,000 employees
