Branch General Manager

West Shore Home•Irving, TX

48d

About The Position

As a General Manager at West Shore Home, you will contribute to this mission by applying your industry knowledge to all branch operations including our Sales and Installation teams. You will play the role of Leader, Motivator, and Coach with the support of our regional leadership. Why Work at West Shore Home? We are on a mission to do something that has never been done before - to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2025 Top Workplaces USA award as one of the nation's top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.

Requirements

Industry knowledge and a proven track record of success in the Construction and Home Improvement industry
A relentless focus on customer service
Demonstrated ability to analyze multiple ever-changing data points to develop strategies to overcome obstacles and keep the promises of our company to our customers
Strong leadership capabilities with a focus on team success & employee engagement
Valid Driver's License with a clean driving record and a reliable vehicle

Responsibilities

Receive strategic expectations from CEO and develop and implement plans to achieve established Branch targets for Sales and Operations
Work closely with In-Home Sales Manager to continuously improve sales systems and practices while also providing coaching and monitoring daily performance to ensure NSLI and - Volume targets are met
Collaborate with Installation Managers to develop, implement and improve Installation systems while providing daily feedback that will help ensure proper First Pass Yield and Revenue Targets are achieved
Work together with the Warehouse Manager to ensure proper receiving, inventory management, job staging, and quality control
Ensure compliance with all applicable OSHA regulations and West Shore Home Safety Committee guidelines both in the field and in your Warehouse
Review location financials monthly and presenting analysis to the CEO and CFO
Monitors office headcount to stay on top of the hiring and training that are needed to achieve revenue goals
Represent West Shore Home at philanthropic and community events
Provide all employees with effective training in role requirements, working relationships, and company requirements and culture
Continuously improve the systems and processes used to deliver outputs
Interact with other company managers to learn how to support and improve the customer journey

Benefits

Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
401K retirement plan with company match
Paid holidays and paid time off (PTO)
Continued training & leadership development opportunities
Unlimited professional and personal growth potential

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