Branch Customer Service Representative - Canton, MI

Auto Club Group • Canton, MI

1d • Onsite

About The Position

The Auto Club Group (ACG) is an established brand with over 100 years of history, trusted by its 14+ million members across 14 states and 2 U.S. territories. ACG provides membership, travel, insurance, and financial service offerings through AAA, Meemic, and Fremont brands, and is the second largest AAA club in North America. The company invests in advanced technology, innovative products, and a skilled workforce to provide quality service, including insurance, travel, financial services, and roadside assistance. The Branch Customer Service Representative role is a full-time, hourly position within ACG's branch offices, which house travel, membership, insurance sales, and support employees. This role is seen as a potential starting point for a long-term career with opportunities to grow into other ACG roles such as Field Insurance Sales Agent, Travel Agent, or positions in Call Centers, Automotive Services, Claims, and Underwriting. The position involves promoting ACG products and services, ensuring customer satisfaction, and participating in office events to generate revenue by improving member awareness of products. Representatives will greet customers, service their needs, and provide peace of mind.

Requirements

• High School Diploma or equivalent
• Working in a customer focused environment
• Providing customer focused service and timely solutions to problems
• Microsoft Office applications
• Taking personal responsibility in seeking solutions to problems
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
• Passion and enthusiasm for working with people
• Basic mathematical calculations to accurately perform monetary transactions
• Communicate effectively (verbal and written) with others in a work environment
• Work effectively in a team environment
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
• Work under pressure in a high volume, fast paced customer service environment
• Work irregular hours including holidays and weekends (may include community events)

Responsibilities

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products
• Generate leads, update members on travel and insurance specials, and provide travel information
• Respond to customer inquiries and refer to senior staff or agent when appropriate
• Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
• Provide administrative support to the travel and/or insurance sales staff during peak periods
• Conduct outbound promotional calls for insurance and/or travel products
• Other duties as assigned

Benefits

• competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance
• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, and rewards and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees