Branch Customer Service Representative - Vero Beach, FL

AAA-The Auto Club Group • Vero Beach, FL

1d • Onsite

About The Position

The Auto Club Group (ACG) is an established brand that has been around for over 100 years, trusted by its 14+ million members. Branch Offices house travel, membership, insurance sales and support employees. This role offers excellent opportunities to build a career path within The Auto Club Group, potentially leading to other Branch positions like Field Insurance Sales Agent or Travel Agent, or roles in other departments such as Call Centers, Automotive Services, Claims, or Underwriting. The Branch Customer Service Representative, also referred to as Member Representative I, is responsible for promoting ACG products and services, ensuring customer satisfaction, and participating in office events to generate revenue by improving member awareness. As the face of the branch, the representative greets customers and provides peace of mind by servicing their needs.

Requirements

• High School Diploma or equivalent
• Working in a customer focused environment
• Providing customer focused service and timely solutions to problems
• Microsoft Office applications
• Taking personal responsibility in seeking solutions to problems
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
• Passion and enthusiasm for working with people
• Basic mathematical calculations to accurately perform monetary transactions
• Communicate effectively (verbal and written) with others in a work environment
• Work effectively in a team environment
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
• Work under pressure in a high volume, fast paced customer service environment
• Work irregular hours including holidays and weekends (may include community events)

Responsibilities

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products
• Generate leads, update members on travel and insurance specials, and provide travel information
• Respond to customer inquiries and refer to senior staff or agent when appropriate
• Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
• Provide administrative support to the travel and/or insurance sales staff during peak periods
• Conduct outbound promotional calls for insurance and/or travel products
• Other duties as assigned

Benefits

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, and rewards and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees