Branch Customer Service Representative - Ft. Myers, FL

AAA-The Auto Club Group • Fort Myers, FL

1d • Onsite

About The Position

The Auto Club Group (ACG) is an established brand that has been around for over 100 years, trusted by its 14+ million members. Branch Offices house travel, membership, insurance sales and support employees. This role challenges individuals to drive new business with competitive products and help retain members. The Branch Customer Service Representative position can be the start of a long-term career with The Auto Club Group, offering opportunities to grow into other ACG roles such as Field Insurance Sales Agent, Travel Agent, or positions in Call Centers, Automotive Services, Claims, or Underwriting. The Auto Club Group is seeking prospective Member Representative I’s or Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of the branch, the representative will greet customers and provide peace of mind by servicing their needs.

Requirements

• High School Diploma or equivalent
• Working in a customer focused environment
• Providing customer focused service and timely solutions to problems
• Microsoft Office applications
• Taking personal responsibility in seeking solutions to problems
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
• Passion and enthusiasm for working with people
• Basic mathematical calculations to accurately perform monetary transactions
• Communicate effectively (verbal and written) with others in a work environment
• Work effectively in a team environment
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
• Work under pressure in a high volume, fast paced customer service environment
• Work irregular hours including holidays and weekends (may include community events)

Responsibilities

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products
• Generate leads, update members on travel and insurance specials, and provide travel information
• Respond to customer inquiries and refer to senior staff or agent when appropriate
• Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
• Provide administrative support to the travel and/or insurance sales staff during peak periods
• Conduct outbound promotional calls for insurance and/or travel products
• Other duties as assigned

Benefits

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, and rewards and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees