Branch Business Development Associate

CrossCountry Mortgage, LLC • Cleveland, OH

1d

About The Position

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Branch Business Development Associate supports the branch in the areas of marketing, business development, and administrative support. This role is responsible for administrative assistance, marketing and social media content creation and management, event coordination, and recruiting support. The Branch Business Development Associate ensures the branch stays ahead in marketing and operations, enhances client and partner relationships, and supports overall business growth.

Requirements

• Bachelor’s degree in Marketing, Business, or a related field, preferred.
• Experience with CRM platforms and Microsoft Office Suite.
• Effective video editing and content creation skills (e.g., Canva, Adobe Premiere).
• Excellent communication, organization, and prioritization skills.

Nice To Haves

• Recruiting support experience, preferred.

Responsibilities

• Assist the Business Development Manager with increasing event attendance numbers and building effective business relationships with current and new realtor or referral partners.
• Support recruiting collateral and assist with promoting positions on social media and around the Cleveland area.
• Assist the Business Development Manager with various administrative duties, such as completing preparation for meetings and ensuring meeting materials are printed and ready to present.
• Edit and produce engaging video content from raw footage for social media.
• Manage a social media and content calendar, plan shoots, and execute marketing campaigns.
• Post and schedule social media content with captions and engagement strategies.
• Track and report on marketing metrics and performance.
• Assist Loan Officers and other branches with Total Expert when needed, helping to create social media posts for closings etc.
• Maintain the Branch Manager’s calendar and help coordinate internal and realtor meetings.
• Support the loan team with operational needs and ad hoc tasks.
• Plan, organize, and assist at events, including securing venues, managing RSVPs, and addressing logistics.
• Check in guests at events and provide exceptional customer service.
• Modify work schedule and occasionally work overtime as needed to fulfill responsibilities based on business needs.

Benefits

• CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
• We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees