Branch Administrator

Dobbs Equipment•Atlanta, GA

1d•Onsite

About The Position

Dobbs Equipment is seeking a Branch Administrator. This position performs a full range of administrative and sales support duties for a Dobbs Equipment dealership location. This is a full time, in office, non-exempt position.

Requirements

Valid Drivers License
Customer Service experience
Administrative Support experience
Two-year college degree or heavy equipment sales experience may be substituted or combined with education.
Organization and communication skills must be highly developed. Computer skills need to be broad based.
Valid Driver’s License and maintain a clean driving record.
Ability to communicate effectively with teammates and customers
Strong problem-solving skills.
Must be able to self-manage/self-motivate.
PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Quick learner with the ability to think out of the box.

Nice To Haves

Bilingual a plus

Responsibilities

Enter payroll hours for service team daily, process payroll for branch weekly. (ADP Function)
Provides administrative support to all branch departments including parts, sales, and service
Handles incoming and outgoing phone calls and email correspondence through the branch.
Assists walk-in customers by learning basic qualifying questions for rentals/demos/sales to generate business.
Coordinate with local vendors such as plumbing, A/C, and landscaping to ensure services are properly completed.
Ensures the store presents a good image to customers and staff including stocking goods such as literature displays, coffee pods, printer paper, ink, organization of storage closet, and other office items.
Take lead on branch events, customer appreciation events and such.
Deposit cash daily and manage petty cash.
Issue purchase orders and approve invoices when necessary.
Work with DHQ to open customers in-house and Power Plan accounts.
Reconcile credit card statement for P-Card
Set up new vendor account with DHQ when needed
Check requests
Create customer invoices including Ad-hoc invoices when needed
Assists Salesman & General Manager in collecting on aged accounts.
Work closely with Credit and Payments and customer to keep accounts <60 days
Customer account deep dives including calling reps at PP to help resolve issues on accounts, matching, requesting credits etc
Participate in a weekly A/R call with Headquarters
Complete accurate and timely records including rental agreements, DEMO agreements, requests, filing, and correspondence with DHQ.
Focus on support for territory managers and ISR’s with all types of customer or equipment issues.
Interact with company personnel to assist in locating equipment and determining availability within the branch and other branches
Create customer invoices including proforma invoices when needed
Become farmilar with DIT (Dealer Inventory Tracking) and act as a backup to branch ISR regarding inventory and yard duties.
Assist sales team with hiring haulers for equipment transfers / rental moves and such.