BPO Customer Care Associate

NTT DATA•Lincoln, NE

4d•$19•Remote

About The Position

We are currently seeking a BPO Customer Care Associate to join our team in Lincoln, Nebraska (US-NE), United States (US). Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. Must Live in Continental United States This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $19.00hr The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.

Requirements

1 year experience (WAH) remote customer service
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED.
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check.
Designated quiet area to complete calls while working from home
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process
All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.
Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.
Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.
The workspace must be a permanent, unencumbered location used daily for work.
Employees must work with minimal distractions that do not interfere with business operations or service delivery.
Ideally, the workspace is isolated from other household members and used exclusively for job duties.
Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
Employees must work from the same location consistently unless prior approval is obtained.
The new location must meet all Remote Workspace and Technology Requirements.
Notification to NTT DATA Management is required before relocating

Responsibilities

Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.
Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.
Ensuring customer satisfaction (CSAT) and strive to meet service metrics.
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
A typical day will likely involve fielding between 75 to 100 calls.
Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Attention to detail, accuracy, and accountability for your work product.