BPO (Business Process Offshore) Intern

Pansophic Learning•Tysons Corner, VA

11h

About The Position

About the Opportunity: Pansophic Learning is an education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. These learning solutions include high quality content, technology, teaching and exceptional schools. The BPO / Enrollment Management Intern will provide administrative, project, and operational support to the Enrollment Management team. This role is designed to give hands-on experience in higher education operations, project coordination, and process improvement. The intern will assist with content creation, project tracking, documentation, and the development of departmental tools and infrastructure, working closely with the Director and cross-functional partners. Internship is scheduled to start May 2026.

Requirements

Currently enrolled in or recently graduated from an undergraduate or graduate program (business, education, communications, project management, or related field preferred)
Strong written and verbal communication skills
High attention to detail and strong organizational skills
Ability to manage multiple tasks and meet deadlines
Proficiency with Microsoft Office, MS Teams, and/or Google Workspace
Strong organizational and time-management skills
Ability to work independently and collaboratively
Comfort handling administrative and project-based tasks
Willingness to learn new tools and processes quickly
Professionalism and discretion when handling sensitive information

Nice To Haves

Familiarity with Smartsheet or other project management tools (e.g., Asana, Trello, Monday.com)
Possesses an interest in education industry, enrollment management, operations, or business process improvement
Experience creating templates, trackers, or process documentation

Responsibilities

Process Optimization - Collaborate with the operations team to identify opportunities for streamlining and improving existing processes.
Content and Communications – Assist in creating content for call and print campaigns along with routine business correspondence.
Data Analysis and Research - Assist in gathering, analyzing, and presenting data to support decision-making processes within the organization.
Documentation and Reporting - Contribute to the creation and maintenance of documentation related to operational procedures and generating regular reports.
Cross-Functional Collaboration - Engage with different departments to understand their operational needs and support.
Project Management - Participate in active projects and lead a special project.
Process Optimization Partner with the Director to help design and build departmental infrastructure tools (e.g., templates, trackers, guides, workflows)
Create and support process improvement initiatives and documentation efforts
Contribute ideas to improve efficiency, organization, and communication within the team
Content & Communications Assist in creating, formatting, and editing content such as documents, presentations, templates, and internal resources
Generate routine correspondence (emails, memos, updates) using established guidelines and templates
Support organization and consistency of written materials across projects
Data Analysis and Research Assist in gathering, analyzing, and presenting data to support decision-making processes within the organization.
Documentation & Reporting Participate in team and project meetings as appropriate
Assist with meeting preparation (agendas, materials, logistics)
Document meeting minutes, decisions, and action items and distribute summaries as needed
Maintain organized digital files and folders to ensure easy access and version control
Support documentation of processes, workflows, and standard operating procedures
Project Management Update and maintain project plans, tasks, and timelines using Smartsheet and other project management tools
Track action items, deadlines, and deliverables to support project progress
Assist in creating project tools, trackers, templates, and workflows