Box Office Ticket Agent - Full Time (Call Center LV)
About The Position
As a Box Office agent you will be responsible in assisting guests with their show ticket needs. Additionally, Box Office agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense for improving guest experience. Generates revenue by selling and issuing show tickets directly to guests at the Box Office and via telephone. You will also be expected to effectively impact tickets sales through promoting performers and events throughout Caesars Entertainment venues. A working knowledge of Caesars shows is expected as a part of creating a memorable guest experience. Efficiently makes reservations and issues tickets for off-site ticket vendors. Responsible for collecting funds/documentation for tickets. Works closely with VIP Services, Promotions, and Sales departments. Works as a Reservation Clerk as scheduled. Effectively presents information and responds to questions from other departments, customers, managers, Lead Box Office Clerk, and general public. Creates and maintains a positive work environment. Process show ticket transactions for guests Assist guests with questions about the city and property. Maintains a upbeat and positive attitude at all times.
Requirements
- High School graduate or equivalent
- Minimum one-year customer service experience
- Able to type at least 25 wpm
- Excellent phone and written communications skills
- Temperament to work in fast-paced work environment under frequently changing conditions
- Working knowledge of Ticketmaster or other Ticketing system
- Able to effectively discipline co-workers and provide a positive role model for the Team
- Able to work any day of the week and any shift
- Present a well-groomed appearance and friendly demeanor
Responsibilities
- Assist guests with their show ticket needs
- Generate revenue by selling and issuing show tickets directly to guests at the Box Office and via telephone
- Effectively impact ticket sales through promoting performers and events throughout Caesars Entertainment venues
- Make reservations and issue tickets for off-site ticket vendors
- Collect funds/documentation for tickets
- Work closely with VIP Services, Promotions, and Sales departments
- Work as a Reservation Clerk as scheduled
- Present information and respond to questions from other departments, customers, managers, Lead Box Office Clerk, and general public
- Create and maintain a positive work environment
- Process show ticket transactions for guests
- Assist guests with questions about the city and property
- Maintain an upbeat and positive attitude at all times
- Be apprised of current events in the hotel to assist guests
- Act as a liaison on behalf of the guest to expedite guest requests
- Maintain a professional and courteous attitude towards all guests (internal and external)
- Anticipate guests' show needs and expectations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
