Box Office Representative

Ilitch Sports + Entertainment • Detroit, MI

16h

About The Position

Amaze, Inspire, Unite Job Summary: The Box Office Representative is responsible for executing ticket transactions at Pine Knob Music Theatre, Meadow Brook Amphitheatre and Michigan Lottery Amphitheatre at Freedom Hill, Little Caesars Arena, Fox Theatre and all other company venues. Reconciles daily sales and performs other clerical duties.

Requirements

• High school diploma or general education degree (GED).
• One to three months related experience and/or training.
• Possess the highest integrity and ethical standards.
• Knowledge of customer service principles and practice.
• Excellent verbal and written skills.
• Proficient in navigating multiple computer programs and logins.
• Active listening and attention to detail.
• Self-sufficient and dependable.
• Appropriate business acumen including professional appearance and demeanor.
• Good troubleshooting, analysis, and decision-making skills.

Nice To Haves

• Experience working in the sports and entertainment industry.
• Knowledge with Ticketmaster system.
• Familiar with concept of digital ticketing.

Responsibilities

• Conducts single event ticket sale transactions at the box office and phone center.
• Handle Accessible Seating phone orders and respond to customer questions.
• Distribute will call tickets for events and games.
• Provide information to patrons concerning events and games as well as ticket policies.
• Assist with patron’s mobile ticket issues.
• Reconcile and balance on a daily check out log.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED