Box Office Representative (VB Amphitheater)

Live Nation Entertainment•Virginia Beach, VA

About The Position

Who we are. We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Why you should work with us. Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side. See what it’s like working at Ticketmaster. The role: The box office is the first point of contact to the facility patrons, we offer services ranging from ticket sales, will call pickup and occasionally seat relocations. The fast paced work environment depends on great customer service and support for the events at our facilities.

Requirements

High School diploma or equivalency required
Minimum six (6) months experience in box office or cash handling is strongly preferred
Excellent verbal and written communication skills
Ability to count money and make change accurately
Ability to listen and follow instructions.
Ability to input data into a computer to record sales transaction.
Ability to work independently and as a member of the team.
Excellent customer service skills
Ability to work flexible hours including evenings, weekends and holidays, as needed.
Demonstrated communication and cash handling skills required

Responsibilities

Opens and/or closes ticket window as required
Accurately dispenses tickets as requested by patrons, accepts payment and makes change accurately
Maintains accurate counts when selling hard tickets or accesses computer for count of computer printed tickets
Completes daily sales reports.
Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office Manager for audit
Fills reservations for seats by mail, and handles Will-Call window according to procedures, or other related duties assigned by supervisor
Demonstrates excellent customer service skills, responds promptly to customer needs, responds to request for service and assistance, able to work independently and handle most box office questions without assistance
Efficiently and courteously answers questions concerning prices, seating, and events.
Gives information concerning upcoming events
Files various records and reports.
Performs related clerical work assigned
Maintains confidentiality concerning upcoming events
Maintains a professional attitude and appearance.
Performs other duties as assigned by the Box Office Manager