Box Office Representative - On-Call

Ocean Casino Resort•Atlantic City, NJ

1d•$17

About The Position

About the Role The Box Office Representative (On-Call) reports to the Manager Box Office and is responsible for the guest experience as it relates to box office operations, and adherence to standard operating procedures.

Requirements

1-year guest service experience in high volume Resort, hotel or cruise line
Proficiency in standard computer programs including word and excel
Ability to effectively communicate in English (Read, Write, Speak & Understand)
Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
Ability to work under pressure in a fast-paced environment with multiple priorities.
Must be able to stand for an entire shift and be able to move throughout the hotel area
Must be able to work holidays, weekends and flexible shift hours
Must have ability to sit and work from a computer for extended periods
Must have manual dexterity to allow for inputting of data into computer software and be capable of viewing computer monitors for extended periods of time

Responsibilities

Act as the primary liaison between the Box Office and patrons, ushers, and security by aiding with seating or ticket issues
Operate the Box Office window assisting guests with ticket purchases in person or answering guest inquiries over the phone.
Performs all other related and compatible duties as assigned
Greet guests who come to the Box Office in a friendly and helpful manner
Provide information on available seating and ticket prices for current and upcoming venue events.
Sell admission tickets to guests; provide correctly printed paper or mobile tickets.
Complete all sales accurately, providing correct change and credit card receipts, if applicable.
Examine guests’ valid ID and correctly distribute “Will Call” tickets
Provide general venue knowledge, such as locations of restrooms, concessions, etc.