Box Office Manager

Legends Global • Rochester, MN

1d • $50,000 - $60,000 • Onsite

About The Position

The Box Office Manager oversees all aspects of the daily operation of the Box Office and its staff, processing orders and payments, and providing unsurpassed customer and guest service for Mayo Civic Center. This individual works with promoters and tours to provide date availability for show inquiries, builds all ticketing for confirmed shows, and ensures all aspects of ticketing is ready and approved for on-sale. The ideal candidate will have proven experience in ticketing, staff management and customer service. Coordinates event information between the promoter, facility personnel, tenant teams and the ticket company in a timely manner. Works with event promoter and/or tour and appropriate personnel to establish ticket pricing and seating configuration. Builds and modifies all ticketed events and issues computer access codes to facility management. Maintains communication with Ticketmaster for any updates and/or revisions within the setting-up of the ticketing system. Monitors the daily ticket sales for all upcoming events and properly communicates the totals to venue directors and promoter representatives. Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale. Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public. Establishes event files that correctly document how the show was built including seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules. Work with Sales and Marketing Department to ensure show builds are correct and to set up various ticket discounts and promotions. Process/fill approved charity tickets requests; document all complimentary tickets issued. Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc. Supervises the Box Office staff, including interviewing, hiring, training, and scheduling staff coverage and monitoring performance. Trains appropriate box office personnel on latest Ticketmaster products and technologies to optimize box office operations. Trains the staff on proper cash handling procedures and maintain proper cash controls. Oversees proper balancing of daily sales for each ticket seller regarding the number of tickets sold, money received from ticket sellers and the seller’s bank at the end of the day. Opens and/or closes ticket window and sells tickets as needed. Acts as the on-site Box Office representative on the day of events for all production changes, artist/promoter/VIP program needs. Establishes and maintains positive, effective working relationships with the promoter and other show personnel. Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault; supervises preparation of the end of day bank deposits. Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures. Manages internal, external and groups ticket orders, including strict limitations on complimentary ticket distribution as well as prompt, efficient turn-around times on all orders. Pays close attention to upcoming events with high/low sales volume, adjusting allotments to maximize availability and/or profit. Processes group sales orders, complimentary ticket requests, suite and club orders and all internal ticket requests Assists General Manager and/or Regional Booking with avails and space holds to maximize calendar inventory. Works in tandem with venue Finance to provide appropriate ticket and merchandise audit details and reporting for pre-settlement and final settlement. Performs all other duties as required.

Requirements

• A minimum of 3 to 5 years of Box Office / Ticketing experience, preferably with a performing arts, convention center, sports facility, or other multi-purpose public assembly facility
• Familiarity with ticketing software, preferably Ticketmaster
• Knowledge of terminology and principles used in Box Office/Sales settings
• Combination of education and experience may be accepted
• Ability to work beyond normal business hours as required, based on event calendar
• Strong listening skills and oral and written communication skills
• Ability to be on feet or seated for long periods of time
• Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, PowerPoint, and Internet software
• Knowledge of principles of finance audit and reporting, specifically with ticketing and sales
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days

Nice To Haves

• Knowledge of operation services and activities of, arena, public assembly facility or convention center programs preferred.

Responsibilities

• Oversees all aspects of the daily operation of the Box Office and its staff
• Processes orders and payments
• Provides unsurpassed customer and guest service
• Works with promoters and tours to provide date availability for show inquiries
• Builds all ticketing for confirmed shows
• Ensures all aspects of ticketing is ready and approved for on-sale
• Coordinates event information between the promoter, facility personnel, tenant teams and the ticket company
• Works with event promoter and/or tour and appropriate personnel to establish ticket pricing and seating configuration
• Builds and modifies all ticketed events and issues computer access codes to facility management
• Maintains communication with Ticketmaster for any updates and/or revisions within the setting-up of the ticketing system
• Monitors the daily ticket sales for all upcoming events and properly communicates the totals to venue directors and promoter representatives
• Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public
• Establishes event files that correctly document how the show was built including seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules
• Works with Sales and Marketing Department to ensure show builds are correct and to set up various ticket discounts and promotions
• Processes/fill approved charity tickets requests; document all complimentary tickets issued
• Tracks attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc
• Supervises the Box Office staff, including interviewing, hiring, training, and scheduling staff coverage and monitoring performance
• Trains appropriate box office personnel on latest Ticketmaster products and technologies to optimize box office operations
• Trains the staff on proper cash handling procedures and maintain proper cash controls
• Oversees proper balancing of daily sales for each ticket seller regarding the number of tickets sold, money received from ticket sellers and the seller’s bank at the end of the day
• Opens and/or closes ticket window and sells tickets as needed
• Acts as the on-site Box Office representative on the day of events for all production changes, artist/promoter/VIP program needs
• Establishes and maintains positive, effective working relationships with the promoter and other show personnel
• Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault; supervises preparation of the end of day bank deposits
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures
• Manages internal, external and groups ticket orders, including strict limitations on complimentary ticket distribution as well as prompt, efficient turn-around times on all orders
• Pays close attention to upcoming events with high/low sales volume, adjusting allotments to maximize availability and/or profit
• Processes group sales orders, complimentary ticket requests, suite and club orders and all internal ticket requests
• Assists General Manager and/or Regional Booking with avails and space holds to maximize calendar inventory
• Works in tandem with venue Finance to provide appropriate ticket and merchandise audit details and reporting for pre-settlement and final settlement
• Performs all other duties as required

Benefits

• Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed