Box Office Attendant

Milwaukee Brewers • Wilson, NC

31d

About The Position

Box Office Attendants are responsible for selling game tickets to patrons at live gate ticket windows. They will manage a designated ticket bank, process transactions through the ticketing system, and ensure accurate and efficient service. Attendants will provide excellent customer service, answer ticket-related inquiries, and assist with resolving any ticketing issues as needed.

Requirements

• Previous customer service experience preferred
• Previous ticketing system experience preferred but not required
• Strong interpersonal and communication skills with a focus on guest service and professionalism
• Ability to remain calm and courteous in a fast-paced environment
• Basic problem-solving skills and attention to detail
• Must be at least 16 years of age
• High school diploma or general education degree (GED); or one to three months related experience and/or training

Nice To Haves

• Previous customer service experience preferred
• Previous ticketing system experience preferred but not required

Responsibilities

• Sell game tickets at box office windows using the ticketing system.
• Handle cash, credit card, and mobile payment transactions accurately
• Provide courteous and professional customer service to all guests
• Answer questions regarding ticket availability, pricing, seating, and promotions
• Assist with will-call ticket distribution and resolve ticketing issues promptly
• Follow all box office policies and procedures, including security and fraud prevention
• Create exceptional experience for all guests through a safe, clean, and friendly environment

Benefits

• Ballpark discounts
• Recognition program and incentives
• Inclusive training and development opportunities aligned with Club values

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees