Box Office Attendant | Part-Time | Angel Of The Winds Arena

Oak View Group•Everett, WA

2d•$21•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The Box Office Attendant is responsible for ticketsales and customer service for all ticketed events at the Angel Of The Winds Arena. The Angel Of The Winds Arena Box Office is hiring part-time ticket sellers! Come join the event night excitement! This is a great position for college students looking for part-time work, full-timers who have free time in the late afternoon starting 4:00 pm, and those who are looking for a little extra income in a fun, fast paced, customer service part-time environment.

Requirements

Computer Skills; Must be fully comfortable using web based customer service software and mouse control at a fast and accurate pace with multiple click/drop-down selections within each screen of the ticketing software
Maintain a professional business approach to other staff and patrons
Present a calm, knowledgeable appearance to both window and phone patrons
Ability to work in stressful situations
Ability to multi-task
Maintain a professional appearance
Successfully interact with box office, administrative, ice hockey and operational staff
Being able to stand for an extended about of time
Prior customer service experience
Flexible work availability depending on the Arena's event schedule
Must be 18 or older
Must be able to work both weeknight and weekend evenings starting at 4:00/30 pm, along with various daytime hours on weekends depending on the show's needs as some weekend events take place during the day.
Mid-Day = Shifts that fall during the day on weekends
Evening = Shifts 7 days a week starting at 4pm or later
Monday-Thursday = Weeknight events with shifts starting at 4pm or later
Friday = Required evening availability
Saturday-Sunday = Required availability for both day and evening shifts
Occasional weekday (M-F) hours available when an event falls on a weekday.
Hours are based on events scheduled in the Arena - no guaranteed number of hours per week

Nice To Haves

Prior cash handling experience preferred
Prior box office experience preferred

Responsibilities

Using Ticketmaster to sell tickets for all events ticketed for the arena
Dispense both specific and general information in regards to ticket prices, event times/dates, parking, and directions to both the arena and arena offices, and general downtown Everett vicinity
Taking customer information for advance ticket sales
Ensures that all workstations are clean, stocked with the necessary supplies, flyers/information
Deals with special patron issues
Answering the phone
Providing ADA information both in person and over the phone
General office duties as needed
Reconcile individual ticket sales
Other duties as required