BOX OFFICE ASSOCIATE: HI-FI & HI-FI Annex (Seasonal)
About The Position
HI-FI is a live music and special events venue located in the Fountain Square District of Indianapolis, IN. HI-FI presents national, regional and local concerts 6 nights per week. Job Description Position: Box Office Associate - Event Based Schedule: Nights, Weekends, Friday (Day), Select Holidays Type: Part Time to Full Time | 1-3 Nights Per Week Event Based Compensation: $13.00-$15.00 per hour. Eligible for increase after 1 year. The ideal candidate is a detail-oriented, outgoing music lover with a knack for customer service and troubleshooting. Our Box Office Associate's primary role is selling tickets to customers, managing will call and guest lists, and ensuring a great customer experience. While no prior ticket sales experience is required, any prior event or customer service-related work will provide a strong advantage. We're seeking candidates who prides themselves in teamwork and can remain calm in stressful situations. This position reports directly to the Box Office Manager. This role also provides a great entry point to future opportunities within our companies.
Requirements
- High School diploma or equivalent
- Must be 18 years of age or older
- Comfortable using online technology and proficient typing skills
- Ability to walk/stand for extended periods of time
- Excellent customer service, communication, and phone etiquette skills
- Problem-solver who excels at troubleshooting
- Positive, outgoing personality who can remain pleasant under challenging situations
- Self-starter who can excel with little supervision
Nice To Haves
- Prior event or customer service experience
- Experience using an online ticket platform such as See Tickets, Eventbrite, Ticketmaster
Responsibilities
- Open, close and manage box office during events
- Sell tickets and upgrades using our in-house ticketing platforms
- Manage customer service and event inquiries via phone, email, and in person
- Support event manager and artist tour manager for credentials, access and VIP events
- Process and manage customer seating upgrades
- Settlement and reconciliation of cash transactions at the end of shift
- Change venue marquee at the end of each shift
- Present a positive attitude and welcoming first impression to customer
- Maintain a clean and organized working space
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
