Box Office Assistant, The Orion Amphitheater

tvg • Huntsville, AL

3d • Onsite

About The Position

The Box Office Assistant supports daily box office operations by providing excellent customer service and accurate ticketing assistance to guests. This role is responsible for processing ticket sales, resolving inquiries, and ensuring a smooth, welcoming experience for guests before and during events. The Box Office Assistant works closely with the Box Office leadership team to maintain accurate records, uphold venue policies, and contribute to efficient event operations in a fast-paced environment.

Requirements

• Must maintain a professional approach to the job and guest service at all times
• High school diploma or equivalent required
• Previous customer service experience (retail, hospitality, box office, or call center a plus)
• Strong interpersonal and communication skills with the ability to interact professionally with guests, staff, and management
• Basic computer proficiency and comfort learning ticketing software and point-of-sale systems
• Ability to handle electronic transactions accurately and responsibly
• Strong attention to detail and organizational skills
• Ability to remain calm and courteous in a fast-paced, high-volume environment
• Availability to work evenings, weekends, and holidays as required by event schedules
• Ability to stand for extended periods of time and lift light items as needed

Nice To Haves

• Prior experience with ticketing platforms (e.g., AXS, Ticketmaster, Tessitura, etc.)
• Knowledge of live events, performing arts, or entertainment venues
• Bilingual or multilingual skills
• Reconciliation experience

Responsibilities

• Process ticket sales for the public during both event and non-event days
• Support day-of-show operations, including setup of ticket scanners, distribution of will-call, VIP, and guest list tickets
• Scan guest tickets (digital and physical), direct guests to appropriate entry points, and assist with seating guidance
• Greet guests and provide accurate information regarding venue policies and upcoming events
• Assist with event setup and logistical preparations as needed
• Respond promptly and professionally to customer inquiries and concerns in person, by phone, and via email
• Provide support for artist and promoter needs, as directed
• Complete special assignments from Box Office leadership in a timely and efficient manner
• Maintain cleanliness, safety, and organization of all box office areas

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees