BOSC Operations Support Specialist

Guidehouse•San Antonio, TX

20d•$61,000 - $101,000

About The Position

This position will proactively partner with State and Local Government (SLG) market leadership to develop and execute on administrative and operational tasks to support the sustained growth of SLG's work. The Operations Support Specialist will possess both technical and business skills to recommend, engage and coordinate their market's operational initiatives. The Operations Support Specialist will perform any and all job-related duties as assigned. We are currently hiring a BOSC who will support the State Health and Human Services (HHS) and Community Building and Investment Teams. Well versed in developing and sustaining effective relationships with senior management & identifying opportunities within the assigned market. Provide insights to enhance delivery models & outcomes to further the market's goals including lowering costs and improving outcomes. Provide proactive support on tracking project staffing and ensuring all staff are aligned to sufficient billable work. Build & maintain relationships with key stakeholders covering a range of internal Guidehouse business sectors (Operations, Finance, Timekeeping, Contracts). Collaborate with implementation & business development teams to enhance service delivery, this includes tracking staff RFP support, maintaining site credentials, and completing RFP forms. Understand, meet, and exceed the assigned market's operational key performance indicators. Ability to review data to determine operational impacts and needed actions; elevate issues, trends, areas for improvement and opportunities to market and BOSC leadership. Continual improvement of market process flows to lower cost and improve outcomes. Support CE&I-Segment wide priorities as assigned. Interacting with market staff and vendors and/or subcontractors, answering questions, and resolving issues. Interacting with BOSC team, sharing best practices and attending weekly calls. Coordination of the assigned market's work and relationship with the India-based Custom Solutions Team, including coordination of contracting and task management. Provide project-specific support on invoicing, budget tracking, revenue forecasts, and project set up; and track time to projects on timesheets accordingly. Strong attention to details and accuracy, using problem-solving skills and analytical thinking. Ability to successfully prioritize and manage numerous tasks simultaneously. Excellent strategic planning, project management and implementation skills. Provide reports and statistical/analytical information for market leadership. Prepare, coordinate, and lead meetings as needed to support the assigned market. Identifies and addresses business needs; provides guidance and timely responses to questions and requests. Provides analysis and context for project performance management data. Attends and participates in relevant committees and task forces as assigned. Promote Guidehouse values, overall teamwork and a positive work environment. Performs all other job functions related to this job.

Requirements

Bachelor's degree and a minimum of 6-8+ years of prior relevant experience or an associate’s degree and a minimum of 8-10+ years relevant experience (Relevant experience may be substituted for formal education or advanced degree).
Relevant experience coming from a healthcare provider, central office environment, or revenue cycle outsourcing company.
Strong attention to details and accuracy, using problem-solving skills and analytical thinking.
Ability to successfully prioritize and manage numerous tasks simultaneously.
Excellent strategic planning, project management and implementation skills.

Nice To Haves

Knowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products.
Experience with leveraging Excel for reporting.
Project management and leadership experience.
Ability to analyze and improve operational processes.
Strong people management and organizational skills.
Ability to work independently and prioritize tasks with minimal or no supervision.
Strong problem-solving and time management skills.
Skill in executing operational policy and procedures as identified by the assigned SLG market.
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
Strong analytical, evaluative, and objective critical thinking skills.
Working knowledge and understanding of the principles and processes of computerized business and operating systems.
Ability to gather data, compile information, and prepare reports.
Skill in organizing resources and establishing priorities, flexible and adaptable as priorities shift frequently.
Conflict resolution skills.
Ability to initiate and follow through on projects.
Strong attention to details and accuracy.
Ability to understand and meet clients’ needs and special requests.

Responsibilities

Develop and execute administrative and operational tasks to support the sustained growth of SLG's work.
Recommend, engage and coordinate their market's operational initiatives.
Provide insights to enhance delivery models & outcomes to further the market's goals including lowering costs and improving outcomes.
Provide proactive support on tracking project staffing and ensuring all staff are aligned to sufficient billable work.
Build & maintain relationships with key stakeholders covering a range of internal Guidehouse business sectors (Operations, Finance, Timekeeping, Contracts).
Collaborate with implementation & business development teams to enhance service delivery, this includes tracking staff RFP support, maintaining site credentials, and completing RFP forms.
Understand, meet, and exceed the assigned market's operational key performance indicators.
Review data to determine operational impacts and needed actions; elevate issues, trends, areas for improvement and opportunities to market and BOSC leadership.
Continual improvement of market process flows to lower cost and improve outcomes.
Support CE&I-Segment wide priorities as assigned.
Interact with market staff and vendors and/or subcontractors, answering questions, and resolving issues.
Interact with BOSC team, sharing best practices and attending weekly calls.
Coordinate the assigned market's work and relationship with the India-based Custom Solutions Team, including coordination of contracting and task management.
Provide project-specific support on invoicing, budget tracking, revenue forecasts, and project set up; and track time to projects on timesheets accordingly.
Provide reports and statistical/analytical information for market leadership.
Prepare, coordinate, and lead meetings as needed to support the assigned market.
Identifies and addresses business needs; provides guidance and timely responses to questions and requests.
Provides analysis and context for project performance management data.
Attends and participates in relevant committees and task forces as assigned.
Promote Guidehouse values, overall teamwork and a positive work environment.
Performs all other job functions related to this job.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program