Borough Manager

City of New York • New York, NY

1d

About The Position

The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,569 apartments in 2,411 buildings across 335 conventional public housing and PACT developments. NYCHA’s mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility. Since the 2019 Agreement between NYCHA, the Department of Housing & Urban Development (HUD), and the U.S. District Court, Southern District of New York (SDNY), NYCHA has been working under a Federal Monitor structure. The HUD Agreement sets the requirement to create a new Organizational Plan in collaboration with the Federal Monitor and sets forth various compliance related targets for NYCHA across major operational areas including: Lead, Mold, Heat, Elevators, Pest, Waste Management, and Inspections. Responsibilities of the Borough Manager will be to oversee a team of Neighborhood Service Coordinators that serve as stewards of their neighborhood housing portfolios, immersing themselves in the daily rhythms of their residents to fully understand their wants, needs, and challenges.

Requirements

• A baccalaureate degree from an accredited college or university, accredited by regional, national, professional or specialized agencies recognized as accrediting bodies by the U. S. Secretary of Education and by the Council for Higher Education Accreditation (CHEA) and four years of satisfactory, full-time community liaison, community organization or community relations experience, at least two years of which must have been in a broad administrative or policy-making capacity with responsibility for planning, organizing, coordinating, developing, evaluating and/or administering a large community service program or activity; or
• A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and eight years of satisfactory, full-time experience as described in "1" above, at least two years of which must have been in a broad administrative or policy-making capacity with responsibilities as described in "1" above; or
• Education and/or experience equivalent to "1" or "2" above.
• Undergraduate education above the high school level may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, at the rate of 30 semester credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 4 years.
• Graduate education beyond the baccalaureate degree may be substituted for the community liaison, community organization or community relations experience, but not for the two years of broad administrative or policy-making experience described in "1" above, on the basis of 30 graduate credits from an accredited college or university (as described above) for each year of experience, up to a maximum of 2 years.
• However, all candidates must possess a four-year high school diploma or its educational equivalent approved by a State’s Department of Education or a recognized accrediting organization and two years of full-time experience in a broad administrative or policy-making capacity with responsibilities as described in "1" above.

Responsibilities

• Manage a team of Neighborhood Service Coordinators in devising and implementing strategic engagement processes to reach NYCHA residents. Ensure the team completes their work correctly and meets deadlines.
• Provide training and technical assistance to Neighborhood Service Coordinators to ensure that they have a thorough understanding of their portfolio and can effectively engage residents.
• Represent NYCHA at resident-focused meetings and events.
• Lead and coordinate staff outreach campaigns including supervising any door-to-door and phone banking outreach efforts. Monitor the effectiveness of outreach efforts to iterate and improve upon the neighborhood engagement model.
• Maintain both quantitative and qualitative data documenting outreach efforts; resident feedback through canvassing, surveys, focus groups, and other methods; meeting attendance; and other key metrics. Maintain records necessary to document any HUD-mandated resident consultation processes as appropriate. Support the creation of resident-led initiatives to increase resident input and participation with respect to NYCHA strategic goals and resident-led programming.
• In support of the overall neighborhood engagement process, ensure information and notification is disseminated to residents in a timely manner and liaise with key NYCHA departments to facilitate as appropriate.
• Address and escalate resident concerns in a timely manner as necessary.
• Support Neighborhood Service Coordinators to develop and foster relationships with stakeholders to ensure successful engagement in NYCHA real estate preservation and development processes (RAD/PACT, NYC Housing Preservation Trust), including pre-conversion and for six months post-construction for converted properties.
• Follow all guidance, policy & procedures regarding standards for resident outreach as issued by the Resident Engagement Department.
• Participate in emergency response activities as needed.
• Coordinate meetings with stakeholders across NYCHA departments, including but not limited to: NYCHA Capital, Property Managers, Community Center providers, and other stakeholders within the borough.
• Ability to work evening/weekends as needed and ability to travel between NYCHA properties across the borough is required.

Benefits

• NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees