Bond Assistant

Cross Insurance•Auburn, WA

3d•$20 - $24

About The Position

The Cross Family of Agencies welcomes you. We need your talent and expertise. Position Summary: Local surety agency is looking for a Bond Assistant to support Account Executives and Account Managers with administrative and customer service tasks. This position plays a key role in supporting the day-to-day operations of our surety bond department. The bond assistant will be responsible for processing bond requests and maintaining client records. The ideal candidate is detail-oriented, organized and comfortable working in a fast-paced environment where accuracy and responsiveness are essential. Family Owned From starting at the kitchen table of Woodrow Cross, to becoming one of the largest insurance providers in New England, we’ve grown rapidly over the past 65 years. We’ve still held on to our core values of integrity, hard work, and dedication, and are still privately held. Our offices inspire a culture of community by supporting causes they stand behind. From fundraising for local food banks, to volunteering at after school programs, we’re proud of the many ways our offices find to give back. Initiatives vary from branch to branch to better serve the individual communities they are located in.

Requirements

2+ years of customer service or administrative experience preferred
Strong organizational and time-management skills
Excellent written and verbal communication skills
High attention to detail and accuracy in documentation
Ability to work independently and as part of a team
Proficient in Microsoft Office (Outlook, Excel, Word)

Responsibilities

Assisting existing bond processors with daily needs
Preparing and processing new bond requests using agency or carrier systems
Processing endorsements and cancellations
Reviewing bonds for completeness and accuracy
Communicating with clients, underwriters and internal staff to obtain required information and documentation to support bond transactions
Maintaining and updating client records and bond files in the agency management system
Respond to client inquiries via phone and email in a timely, professional manner
Support Account Executives and Account Managers with administrative tasks, as needed