Body Shop Receptionist - Big Valley Ford
About The Position
Big Valley Ford is a trusted leader in automotive sales, service, and collision repair, known for quality workmanship, integrity, and long-term customer relationships. We are currently seeking a Body Shop Receptionist to join our busy and growing collision center. This is an excellent opportunity for a friendly, organized professional who enjoys working in a fast-paced customer-focused environment. If you have strong communication skills, attention to detail, and take pride in delivering exceptional customer service—we want to hear from you. Why Work for Big Valley Ford? Big Valley Ford is a trusted, locally established dealership with a strong reputation for quality repairs and customer care. We believe great employees deserve a workplace that values professionalism, teamwork, and long-term career growth. Here’s what sets Big Valley Ford apart: Stable, Year-Round Work – A busy body shop with consistent repair volume Team-Oriented Environment – Supportive management and a collaborative, respectful workplace Customer-Focused Culture – Emphasis on clear communication and positive customer experiences Career Growth Opportunities – Training, skill development, and advancement within the dealership
Requirements
- Previous experience in a receptionist, administrative, or customer service role (automotive or body shop experience preferred)
- Strong verbal and written communication skills with a professional, friendly demeanor
- Excellent organizational skills and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Comfortable using computers, scheduling systems, and basic office software
- Ability to work effectively with customers, technicians, service advisors, and insurance partners
- Dependable, punctual, and committed to providing excellent customer service
- Ability to maintain confidentiality and handle sensitive customer information
- Must be at least 18 years of age, have a valid driver's license, a clean driving record, and be able to pass a criminal background check and drug screen.
Nice To Haves
- automotive or body shop experience preferred
Responsibilities
- Greet and assist body shop customers in person and over the phone
- Schedule appointments and coordinate vehicle drop-offs and pick-ups
- Create, update, and manage repair orders and customer files
- Communicate clearly with body shop advisors, technicians, and insurance partners
- Provide customers with repair status updates and answer general inquiries
- Maintain accurate records, paperwork, and customer documentation
- Ensure the front office remains organized, professional, and welcoming
- Support the body shop team with administrative tasks as needed
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
