Body Shop Glass Estimator & CSR

Sioux Falls Ford•Sioux Falls, SD

5d•$40,000 - $55,000•Onsite

About The Position

Be the Reason Customers Leave Relieved, Not Stressed Accidents and vehicle damage are stressful—we’re looking for someone who can turn that experience into something smooth, organized, and positive. If you’re someone who enjoys helping people, staying on top of details, and being the go-to person in a busy environment, you’ll thrive here. Join a Fast-Paced, Customer-Focused Team Abra Auto Body & Glass is hiring a Body Shop Glass Estimator & CSR to support our growing collision repair and auto glass operations. If you have strong customer service skills , enjoy working in a busy automotive environment , and are highly organized and detail-oriented , this is a great opportunity to build a long-term career in the auto body industry. No prior auto body or glass experience? No problem—we’ll train the right person with the right attitude. Your day will be a mix of customer interaction, coordination, and organization: Start your morning by reviewing the schedule and setting up the day’s glass repair appointments Greet customers as they arrive and help guide them through the repair process Answer calls and assist customers with questions, quotes, and insurance claims Coordinate with technicians to keep repairs running smoothly and on time Stay on top of paperwork, payments, and data entry throughout the day Wrap up by ensuring all files are complete and the office is organized for the next day

Requirements

Customer service, receptionist, or administrative experience preferred
Strong communication and multitasking skills
High attention to detail and organization
Comfortable with computers, phone systems, and data entry
Ability to work in a fast-paced, team-oriented environment

Nice To Haves

Experience in auto body, collision repair is a plus but not necessary

Responsibilities

Provide auto glass estimates for windshields, rock chips, and replacements
Schedule and coordinate daily glass repair appointments
Deliver excellent customer service in person and over the phone
Assist customers with insurance claims and repair processes
Answer incoming calls and route to appropriate team members
Maintain accurate data entry in dealership management systems (DMS)
Track and manage accounts receivable and insurance payments
Ensure all repair orders and paperwork are complete and compliant
Support front office operations and maintain a clean, professional workspace
Collaborate with technicians, estimators, and management to ensure smooth workflow