Experienced Body Shop Estimator

Lithia & Driveway • Norfolk, VA

3d • Onsite

About The Position

Priority Ford’s Body Shop in Norfolk, VA is seeking an experienced, high-performing Body Shop Estimator to join our growing collision repair operation. This is a key role for someone who knows how to write accurate estimates, communicate clearly with customers and insurance partners, and keep repairs moving efficiently from start to finish.

Requirements

• Proven experience as a body shop estimator (required)
• Strong knowledge of collision repair processes and insurance procedures
• Experience with CCC, Mitchell, or Audatex estimating systems
• Excellent communication and customer service skills
• Ability to manage multiple files in a fast-paced environment
• High School graduate or equivalent, 18 years or older required.
• We are a drug free workplace.
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
• At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life.
• Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.
• Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD).
• Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate.
• With thousands of vehicles and hundreds of locations, the career possibilities are endless.

Nice To Haves

• I-CAR or ASE certifications are a plus

Responsibilities

• Write accurate and thorough collision repair estimates using industry-standard estimating systems
• Work directly with customers, insurance companies, and technicians throughout the repair process
• Perform vehicle damage assessments and explain repair plans clearly and professionally
• Monitor repair progress to ensure cycle time, quality, and customer satisfaction goals are met
• Maintain proper documentation and compliance with OEM and insurance guidelines

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED