BODY SHOP ESTIMATOR ASSISTANT

Northside Ford - Brasada Ford • San Antonio, TX

7d

About The Position

Functions as training Body Shop Estimator, assisting in Estimator duties as well as providing administrative support to body shop when needed.

Requirements

• High school diploma or general education degree (GED); previous automotive body shop experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

• Greet customers in person and by phone, answer questions, and clearly explain repair and estimate services as needed.
• Schedule estimate appointments and repair appointments, coordinating with estimators to ensure efficient workflow
• Check customers in by completing required paperwork and connecting them with the appropriate estimator
• Communicate with insurance companies to assist with claims and repair authorizations
• Provide timely updates to customers regarding repair status, delays, or changes
• Process payments, issue invoices, and resolve billing questions or discrepancies as needed.
• Address customer concerns professionally and work with the team to provide effective solutions
• Maintain accurate customer records, repair orders, and related documentation
• Provide administrative support, including filing, managing phone calls, and handling customer communications as needed.
• Prepares insurance forms to indicate repair cost estimates and recommendations.
• Helps maintain good working relationships with insurance adjusters.
• Established and maintains good working relationships with customers to encourage repeat and referral business.
• Monitors progress and completion of assigned vehicles in the shop, ensuring proper repair procedures are followed.
• Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties.
• Prepares final billing for completed repair orders as well as copying estimates
• Completes ICAR training classes as required
• Assists body shop manager as necessary.
• Prepares purchase orders for all vendors.
• Assists body shop employees with completion of personnel forms.
• Maintains a professional appearance and a neat work area.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED