Body Shop Customer Service Representative (CSR)

Kayser Ford•Madison, WI

35d•Onsite

About The Position

We are looking for a Body Shop Customer Service Representative (CSR) to join our growing team! The right candidate will have excellent interpersonal and communication skills and the ability to successfully educate customers on our process and current timelines. Customers: The focus of everything we do. Employee Involvement: Our way of life. Integrity: Must never be compromised! Kayser began selling and servicing cars back in 1925 and has since grown to sell Chrysler, Dodge, Jeep, Ram, Chevrolet, Buick, Isuzu Trucks, Ford and Lincoln brands in seven locations: Sauk Prairie, Pulaski, Oconto Falls, Watertown and Madison. We've been doing business in Wisconsin for over 95 years because people trust us. Come experience it for yourself. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

High school diploma or general education degree (GED)
Customer Service Experience (automotive industry preferred)
Strong communication and interpersonal skills
Attention to detail and organizational abilities
Ability to multitask in a fast-paced environment
Familiarity with shop management software (e.g., DealerTrack)
Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Strong writing skills to respond to inquiries via email and generate business correspondence
Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
Clean driving record & valid driver’s license

Nice To Haves

Knowledge of auto body repair processes (a plus, but can be learned on the job)

Responsibilities

Promote and seek out opportunities to deliver a top-notch customer experience
Greet customers in person, over the phone, or via email.
Listen to customer concerns regarding vehicle damage.
Provide updates on repair progress.
Address questions or complaints promptly and professionally.
Assist with scheduling repair appointments.
Work with estimators or insurance adjusters to ensure accurate repair estimates.
Help coordinate vehicle drop-off and pickup times.
Enter customer and vehicle information into shop management systems.
Maintain accurate records of estimates, repair orders, and customer communication.
Process payments and insurance claims.
Serve as a liaison between technicians, estimators, and customers.
Communicate changes or delays in the repair process.
Conduct follow-up calls after service is complete to ensure customer satisfaction.
Assist in handling customer feedback or concerns post-repair.