Boat Crew - Glacier Bay Lodge - Glacier Bay - Lodge

Aramark•Gustavus, AK

13d•Onsite

About The Position

As a Boat Crew Member, you play a critical role in delivering a safe, informative, and memorable boat-based tour experience through Glacier Bay. You will assist in vessel operations, safety, customer service, wildlife and glacier viewing support, and daily maintenance of the tour catamaran. Crew members help ensure compliance with safety and park regulations while supporting guest enjoyment and comfort throughout the voyage. Because the tour travels through scenic bays, past glaciers, and wildlife habitat — including tidewater glaciers, marine mammals, and coastal wildlife — crew members must be alert, safety-conscious, and prepared for variable weather and dynamic conditions. About Glacier Bay Lodge & Glacier Bay National Park & Preserve: Ever wish you had more daylight hours? With 18 hours of daylight during the summer, recreation and sightseeing opportunities are never-ending! Glacier Bay Lodge is a small 50-room lodge nestled in between coastal mountains, incredible fjords, and Alaska's Inside Passage and is a remote wilderness experience you don’t want to miss. The only way to travel to us is by air or sea from Juneau to the friendly little town of Gustavus, your Gateway to Glacier Bay National Park & Preserve. Enjoy everything this remote park has to offer by becoming a part of our small family of around 60 employees for the summer of a lifetime! This is a seasonal role with ideal dates of May 7 – September 17, 2026. We offer competitive wages, paid sick leave, on-site housing and meal plan ($16/day all inclusive!), & local discounts! Employees are responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.

Requirements

Comfortable working outdoors in marine conditions, changing Alaskan weather, and possibly long hours.
Strong interpersonal and customer service skills; ability to interact with guests from diverse backgrounds in a respectful and helpful manner.
Capable of performing physical tasks including moving gear, assisting with lines, maintaining vessel upkeep, and standing for extended periods.
Comfortable working as part of a team in a remote national park environment.
Willingness to follow strict safety and environmental protocols required by park regulations and concession contract.

Nice To Haves

Prior experience working on passenger vessels, commercial boats, or similar marine/boating work preferred. Basic seamanship and mechanical aptitude are a plus.

Responsibilities

Assist the Captain and senior crew in all vessel readiness tasks (pre-departure safety checks, engine/jet fluid checks, ensuring safety equipment is functional, etc.).
Help with passenger boarding and disembarking safely manage lines, gangways, and passenger flow. Provide safety instructions or orientation as required.
Maintain knowledge of all safety gear and emergency procedures; respond appropriately in case of emergencies or incidents.
Assist with routine in-voyage vessel operations: engine room/jet checks, deck maintenance, cleanliness of cabins, decks, galley, and passenger areas.
Greet and assist guests with courtesy, help them find good viewing spots (inside heated cabin or on open deck), answer basic questions or direct them to the designated on-board naturalist or ranger.
Help facilitate a comfortable environment: assist with serving lunch/beverages if needed, help with logistics for meal service or refreshments (given that lunch and beverages are included on the Day Tour).
Support safe and respectful wildlife and glacier viewing: monitor guest behavior, assist guests with binoculars or viewing guidance, ensure safe distances are maintained, and follow all park and vessel regulations regarding wildlife and environmental protection.
Assist with food and beverage service during the tour, including meal setup, distribution, cleanup, and maintaining sanitary practices.
Maintain a clean galley and service area in compliance with health and safety requirements.
Must obtain an Alaska Food Worker (Food Handlers) Card.
Assist with vessel fueling following all safety guidelines, spill-prevention procedures, and environmental regulations.
Ensure fuel logs are completed accurately and report any irregularities or concerns to the Captain or Marine Operations team.
Maintain the cleanliness and appearance of the vessel: keep decks, railings, windows, cabin areas, and restrooms clean.
Perform basic maintenance tasks or assist technical crew under supervision (e.g., helping with small repairs, checking equipment, assisting in vessel preparation for next voyage).
Assist as-needed with loading/unloading gear, passenger luggage, kayaks or camper gear for shore-drop services (if offered), and managing boarding ramps and safety gear. Some tours include camper/kayak drop-off/pick-up.
Adhere to all company, Coast Guard, and National Park Service regulations governing vessel operations, wildlife viewing, safety, and environmental stewardship.
Assist in maintaining logs of vessel operations, safety checks, passenger counts, incident reports, maintenance records, and other required documentation.
Support a professional, guest-first culture; maintain confidentiality and integrity when handling guest or operational issues.