Board Investigator / Program Analyst II - Temporary

State of North Carolina•Wake County, NC

64d•Onsite

About The Position

Work in this class involves independent consultation, technical assistance, and program/project administration in a departmental or agency wide program of considerable complexity. Positions in this class may serve as lead consultant, program manager and/or project manager for the department based on their area of assignment. Work is distinguished from the I level by the scope and complexity of the program assigned. Work involves consulting with program stakeholders internal to and external to the agency, and considerable analysis and interpretation of data and trends in the program area of assignment. This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org. Visit www.nctemporarysolutions.com for employment information. Note: Permanent and time-limited NC State Government employees must separate from their permanent or time- limited position in order to work in a temporary position. All temporaries are limited to one NC State Government temporary assignment at a time. Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary's skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state. This temporary position is located in Raleigh, NC - Wake County. This temporary position will be assigned to the North Carolina State Hearing Aid Dealers and Fitters Board. This position is located at 701 Exposition Place, NC 27615. The North Carolina State Hearing Aid Dealers and Fitters Board (NC HaLB) is seeking a part-time (sporadic) Board Investigator to conduct independent consultation, and program/project administration of considerable complexity. Work involves consulting with the Board Members, the Board Administrator, and external clients to the agency. The position has a considerable amount of analysis and interpretation of data in the program area of assignment.

Requirements

Bachelor's degree from an appropriately accredited institution and five (5) years of progressive experience related to the area of assignment; or an equivalent combination of training and experience.

Nice To Haves

Demonstrated skill in communicating effectively with program stakeholders.
Demonstrated ability to establish and maintain positive and effective working relationships with agency personnel, officials, and the general public.
Ability to thoroughly learn the principles and practices of public and business administration as it relates to the program area of assignment.
Demonstrated skill in conducting comprehensive on-site interviews with subjects, employers, associates, references, and other individuals to complete investigations.
Must be able to exercise judgment and discretion in establishing, applying, and interpreting policies and procedures, skill in collecting and analyzing data and information.
A law enforcement background or licensed private investigator, and/or previous work experience in the field of investigations.
Must have strong computer and organizational skills.
Must be able to successfully pass a background check.

Responsibilities

Board Investigator will be conducting field investigations by reviewing and responding to complaints and compliancy issues, interviewing witnesses, gathering factual data and summarizing the findings.
Responding to written, email and telephone communications within a timely manner.
The person in this role will also consult with Board staff and counsel.
Handling any follow-up assignments from the COI committee, Board staff, and or Board counsel in a timely manner.
Monitoring pending investigations and/or settlement agreements to ensure completeness, compliance, and/or timely performance.
Overseeing licensees' corrective actions in regard to violations.
Maintaining investigative files, keeping them current with information as it is received.
Protecting the Board's electronic and paper records from unauthorized access and disclosure.
Complying with the requirements of the NC Identify Theft Protection Act, as found in G.S. § 75-60 et. seq.
Providing any other similar services reasonably necessary to assist the Board perform its statutory duties with respect to investigations of complaints. Evaluating compliance with Board's governing statute and administrative rules.
Reporting findings summarizing the findings of the investigation and submitting the report in pdf to the Board's COI committee.

Benefits

Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more.
Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP).

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