BMW Genius

Voss Auto Network•Centerville, OH

20d

About The Position

Voss Village BMW is hiring a BMW Genius with an affinity for technology and a passion for delivering exceptional customer service. The BMW Genius is responsible for delivering comprehensive product information throughout the sales and after-sales processes. Our dealership seeks individuals with creativity to provide "world-class" customer-oriented support. We will provide everything else - including the most professional sales and customer-oriented training that is available. The right individual will be a self-starter with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what set us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization.

Requirements

Maintains high ethical standards and a professional appearance at all times
Must have a valid driver's license with a good driving record.
Have to be able to drive a manual transmission.
Will have to work evenings and weekends when the customers are available.
Must pass a background check and Drug screening

Responsibilities

Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover, and customer service after purchase
Supports the client advisor in product-related tasks and activities
Greets customers in the sales and service departments and introduces BMW Genius services
Provides extensive and customer-oriented product experience and explains complex features based on customers' actual needs
Utilizes app and web-based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
Provides transparent product information to the Genius community, sales representatives, and Contact Information Centers (CIC)
Fully explains the application and benefits of vehicle features in both the sales and service environments
Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries, and any scheduling changes
Arrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time
Acquires and maintains total product knowledge on all vehicles and understands competitors' vehicle features, benefits, and potential shortcomings
Keeps clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits
Achieves management-assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process