BMW Genius

Hendrick Automotive Group•Charleston, SC

1d•Onsite

About The Position

Responsible for introducing customers to their new cars and review the features of each vehicle. Responsible for delivering vehicle to customer according to dealership and manufacturer guidelines. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Coordinates delivery with customer Observes that the vehicle is detailed, full of fuel, has all requested accessories installed and is in delivery area ready for customer Demonstrate Interior and Exterior vehicle features and personalize the delivery to the customer’s needs Communicate the benefits of owning the vehicle purchased as well as the dealership services and amenities Explain warranties and all documents Complete necessary customer registration according to manufacturer guidelines Familiarize customer with Service department personnel and Service areas Present keys and relevant documents to customer. Works closely with department managers to ensure customer satisfaction Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Prior customer service experience in addition to strong technology and organizational skills.
Valid Driver’s License
Intermediate knowledge of Microsoft Office Products.
Strong ability to understand and demonstrate technology to customers.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

Responsibilities

Coordinates delivery with customer
Observes that the vehicle is detailed, full of fuel, has all requested accessories installed and is in delivery area ready for customer
Demonstrate Interior and Exterior vehicle features and personalize the delivery to the customer’s needs
Communicate the benefits of owning the vehicle purchased as well as the dealership services and amenities
Explain warranties and all documents
Complete necessary customer registration according to manufacturer guidelines
Familiarize customer with Service department personnel and Service areas
Present keys and relevant documents to customer
Works closely with department managers to ensure customer satisfaction
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties