BMW Genius / Product Specialist

Hendrick Automotive GroupCharlotte, NC
6dOnsite

About The Position

Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process. Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Requirements

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
  • GED or High School Diploma
  • Automotive work experience
  • up to 3 years work experience
  • Previous sales and/or customer service experience desired.
  • Advanced technology skills.
  • Valid Driver’s License
  • Basic Computer skills to utilize timekeeping system.
  • Ability to learn web based applications for customer management.
  • Ability to understand and follow instructions.
  • Ability to communicate effectively with customers and company personnel.
  • The position requires regular and predictable attendance.
  • Scheduled shifts may include evening hours, weekends, and holidays.
  • Ability to read and comprehend instructions, correspondence, and memos.
  • Ability to effectively present information in one-on-one and small group situations to customers and other employees.
  • Ability to add, subtract, multiply and divide.
  • Ability to apply common sense understanding to carry out instructions.
  • Ability to deal with standardized situations.

Responsibilities

  • Greets customer and determines make, type, and quality of vehicle desired
  • Educates customer on current product line options and basic product specifications
  • Provide product information (brochures) for customers when requested
  • Demonstrate vehicle features and technology features to customer
  • Educate customer on optional equipment available for purchase
  • Answers questions about the vehicle, technology, and features
  • Conducts test drives
  • Conducts facility tours (service, parts)
  • Conduct training classes for current customers on technology
  • Provides assistance to customers as needed
  • Works closely with salesperson
  • Supports sales team as needed
  • Maintains CSI at or above Company standards
  • Maintains an organized, clean and safe work area
  • Participates in required training
  • Records all hours worked accurately in company timekeeping system
  • Follows Safeguards rules and regulations.
  • Demonstrates the Company’s Core Values
  • Complies with Company policies and procedures
  • Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
  • Other duties as assigned
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service