Bloomingdales Credit Customer Care Specialist, Full time -Hybrid Flex. Various Schedule W/ weekend.

Macy's•Tampa, FL

9d•Hybrid

About The Position

Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Class start date 02/23/2026 Job Overview Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. Bloomingdale's Credit Experience Advocates are responsible for delivering an intimate and distinctive customer experience by responding to Bloomingdale's customer inquiries via phone, chat, or email. Experience Advocates will provide full ownership to credit related inquiries, seizing the opportunity to rewrite the end of the story. Experience Advocates will leverage an environment of continuous learning and education to foster and achieve creative resolutions. We are driven by our desire to win with our customers by being available, knowledgeable, and always engaging. What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here . What You Will Do Deliver a luxury customer experience through greeting and engaging the customer and providing a genuine and friendly interaction Respond to customer inbound calls, chat, or email in an efficient and friendly manner. Always conveying empathy for customer friction points. Promote and communicate current sales and loyalty promotions. Conduct extensive account research to provide appropriate resolution to customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters, including following up with the customer as needed Accurately record and maintain customer information, interactions, and case details in agent desktop systems. Engage and collaborate with stores, key stakeholders and business leadership on complex and escalated situations showing our customers that our connection makes us like No Other Store in the World. Be entrepreneurial and leverage elevated empowerment to manage appropriate customer accommodations. Always act with integrity, humanity, humility, and respect. Regular, dependable attendance and punctuality. Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails.

Requirements

Ability to integrate Bloomingdale's customer experience model into all interactions
Adaptable and able to adjust quickly to changing customer expectations and needs
Ability to be a self-started who is comfortable taking the initiative to learn new things; strong decision-making abilities; strong analytical skills
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
Experience in customer service or a related field, preferably in the credit services industry or luxury selling
Strong verbal and written communication skills
Empathic, patient, and professional while dealing with customers, especially in stressful situations
Enjoy meeting people, learning about them, and sharing information
Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
High-School diploma or related experience

Responsibilities

Deliver a luxury customer experience through greeting and engaging the customer and providing a genuine and friendly interaction
Respond to customer inbound calls, chat, or email in an efficient and friendly manner. Always conveying empathy for customer friction points.
Promote and communicate current sales and loyalty promotions.
Conduct extensive account research to provide appropriate resolution to customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters, including following up with the customer as needed
Accurately record and maintain customer information, interactions, and case details in agent desktop systems.
Engage and collaborate with stores, key stakeholders and business leadership on complex and escalated situations showing our customers that our connection makes us like No Other Store in the World.
Be entrepreneurial and leverage elevated empowerment to manage appropriate customer accommodations.
Always act with integrity, humanity, humility, and respect.
Regular, dependable attendance and punctuality.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails.

Benefits

competitive pay and benefits
comprehensive health and wellness coverage
401(k) match
paid time off
eight paid holidays
continuous learning and leadership development
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice