Care Coordinator (Hybrid Work Schedule)

Arapahoe County•Aurora, CO

3d•$30 - $45•Hybrid

About The Position

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home.GENERAL DESCRIPTION OF JOB:The Care Coordinator will be responsible for care coordination for clients accessing syringe exchange and testing services in the Harm Reduction and HIV Prevention program. Care coordination will consist of linking clients to infectious disease treatment, substance use disorder treatment, and mental health treatment (including behavioral healthcare).

Requirements

Excellent written and verbal communication skills, along with the ability to provide scientifically supported, data-driven, educational, persuasive presentations and documents for internal and external audiences.
Ability to establish rapport and maintain effective communication with culturally diverse populations from a wide range of life circumstances and backgrounds.
Familiarity with harm reduction principles, trauma informed care, active listening, and person-centered care.
Deep understanding and passion for helping individuals with substance use/behavioral health complications.
Working knowledge of issues relevant to substance use, infectious diseases such as HIV/HCV/STIs, and behavioral health.
Accountability
Accessibility
Inclusivity
Integrity
Bachelor’s degree in public health, nursing, social work, human development, or related health profession.
2+ years of relevant public health experience and/or experience working with underserved communities.
Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.
Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.

Nice To Haves

One or more years of professional and/or lived experience in harm reduction and/or substance use work.
One or more years of providing direct client services.
Preferred bilingual (Spanish speaking)

Responsibilities

Collaborate with clients to develop, implement, and revise individualized case management treatment plans and monitor progress toward case management goals.
Follow up with all clients whose screening results indicated the need for assistance with infectious disease (HIV/HCV/STIs) treatment, substance use treatment, and behavioral health care.
Assist clients in making appointments and coordinating transportation to appointments.
Participate in program, agency, and external meetings as well as trainings to support professional development (i.e., trauma informed care, mental health first aid, etc.).
Assist in fixed site/street/mobile outreach as well as internal and external events when appropriate.
Maintain accurate and detailed participant records including following HIPAA protocols.
Maintain appropriate boundaries with participants, observing all confidentiality and HIPAA/Arapahoe County policies, procedures, and protocols.
Maintain an updated resource directory for referrals to services providers and maintain relationships with key partners.
Advocate for client, addressing and resolving any external barriers to treatment within reason.
Provide short term case management until client is stabilized in/finished with treatment and identified goals are achieved.
Engage in program evaluation activities, including ongoing dialogue with participants and other stakeholders to continually improve the location and delivery of our services.
Responds, as required, to support public health emergencies, incidents, and events. Employee participates in all exercises and drills on emergency preparedness and response, as required. Completes trainings identified as appropriate for this level employee and initiates corrective actions and responses pursuant to Federal, State, and Local laws, statutes, and regulations.